GENERAL TERMS

The Limited Lifetime Warranty does not apply to routine schedule maintenance items.

The “Warranty Record” is not assignable and is for exclusive benefit of the customer and vehicle identified herein.

In the event that an automobile mechanical service rendered by Willoughby Hills Auto Repair fails to perform satisfactorily within the specified period from the date of invoice, then the same service as covered by original invoice will be rendered to the degree necessary to correct the faulty performance, unless the invoice is noted to show that the customer declined to authorize certain specified labor, parts or materials as required for satisfactory performance.
Willoughby Hills Auto Repair, rendering the original service, will handle such corrections without any additional charge for labor,  parts, or materials. Only in cases where new labor, parts, or materials might be authorized, over and above that specified on the original invoice, will there be any additional charges. Should you have any questions or problems concerning this service policy which is not explained or handled to your complete satisfaction by Willoughby Hills Auto Repair, please write with details to: Willoughby Hills Auto Repair, 34801 Chardon Road, Willoughby Hills OH 44094. Warranty service within the Willoughby Hills, Ohio area– which includes a 50-mile radius thereof—must be performed at the original repair facility. Please contact Willoughby Hills Auto Repair at 440-585-1691.

Your satisfaction is always guaranteed. Our repairs are guaranteed for life.

"Only regular maintenance has kept the engine and tranmission operating like new on my 1993 Pontiac Bonneville."
-Joe 'Red' Rodio - Mentor