Reviews
This was my first time using Willoughby Hills Auto Repair. They were very thorough and friendly . They worked on my front and back brakes. They don't squeal any more and my husband was satisfied with the work. Will use them again in the …
read moreI brought a 2013 range rover from perfect auto collection it had a leak coming from under the truck talk to perfect auto collection took it to Willoughby auto they fix the problem l would recommend Willoughby auto for all your services …
read moreThank You So Much! We Appreciate Your Trust and Your Business ! See You Next Time!
Had an alignment done today. They were quick to respond to my request for service. I accidentally missed my appointment earlier this week and they rescheduled it with no problem. Fast and efficient service. AND you get candy left in your …
read moreThank you Rose! We look forward to seeing you again.
I have been a long term customer of this local service shop and I just want to note my reasons for having WHAR service my vehicle. I can trust the staff to provide quality work time after time, the cost of repair is reasonable, and I can …
read moreThanks So Much for the Testimonial Marcus, So Happy Our Service has Delivered! See You Me t Time!
The folks at Willoughby Hills Auto are always friendly and accommodating, willing to explain the work, answer all of your questions, and respect you as a customer. They have great on-line inspection report with pictures showing you the …
read moreThanks So Much for Your Continued Support and Trust David along with The Wonderful Review, Take Care & We will See You Next Time
Great job balancing and alligning a vibrating van. You gave it a 75% improvement assessment ( which was way higher than thought possible). I drove it and I give you a 100%...its fixed and remains vibration free.
Thank you for your efforts…
read moreGreat to Hear we Delivered for You Robert! Thank you for Your Trust and Business!
They were able to get me in on the same day when my dealer service department couldn’t take me in for a week. Totally polite and professional, I will continue to use them.
Thank You Paul we’re are Thankful we Could Get You Taken Care of with a Quick Speedy Service! Take Care and We Look Forward to Seeing You Next Time
I took my Mitsubishi Lancer in for a check engine light. It was promptly diagnosed and Willoughby Hills Auto Repair let me know the repairs that needed to be done immediately and the ones I could wait a bit on. I also received a rental so I…
read moreThank You So Much Suzanne! We Are Happy Your Service Went Well and Look Forward to Seeing You Again!
Good fast service, although it seemed a little pricey. Might just be inflation though
EDIT – there was a problem with my muffler instillation, I brought it back and they corrected the problem was resolved within 30 mins. updated to 5 stars
Thank You Deep Fried, We Hope You Give is Another Try!
Very efficient service. Also timely work done. Impressive. Keep up the good work. Just saying.
As usual my car and I are very happy. Made the mistake of taking her somewhere in walking distance and ended up paying almost $300 for an oil change. It made me realize that convenience is not always the answer. The work was done quickly …
read moreThank You So Much Gabrielle!
Emily was awesome to deal with. I had an engine check light on. The tech diagnosed the issue and also gave a full report of my cars health. Super clean shop and 100% professional! I never liked taking my cars to shops. However, I will be …
read moreThank you Chad! We appreciate your business. Have a great week!
Great place to take your car in for any service! I was in major need of brakes and they fit me right in. Great system with using a loaner car! I would recommend Willoughby Hills Auto Repair any day.
Thank you Allison! We appreciate your business and your feedback. Please keep us in mind for your future auto repair needs!
My initial experience was excellent, so I did return again for my auto needs. Also, the place smelled great when I walked in. Super clean and comfortable. Great customer service over the phone and in person. Received a loaner car on my …
read moreThank You So Much Carmen, we are Thrilled You Enjoyed Your Experience with us!
Great experience. Emily was the best. She really listened to the problem my acadia was having. Didnt try to cut me off or keep me on hold. Very pleasant. Dave was really straightforward no b.s. about the service or what it would cost. Very …
read moreSo Happy Our Team Made You Feel Comfortable with the Process and Thank You So Much for the Excellent Review!
Good customer service...they are a bit pricey though...1300$ to replace a gas tank on a car is ridiculous to me...won't be going back..the customer service is why they got 4stars
Thank You for Your Honesty, we are Glad Our Team Made Your Experience Enjoyable, we Will Use Your Feedback to Improve and Hope You Would Consider Giving us Another Try!
Outstanding job done by Willoughby Hills Auto Repair shop. The communication & help provided by the team was smooth & excellent. Everyone was very nice & professional throughout the entire process which was quick for my situation. Also …
read moreSo Glad to Hear Your Visit was a Success! Thank You So Much for the Kind Words and We Look Forward to See You Again Damion!
Friendly service and very reasonably priced. I went for an oil change and to get a warning light checked out and came out with a full inspection report, pictures included. They completed the work I asked for, identified other areas of …
read moreGreat to Hear Erik! Thank You for the Excellent Review and Business, See You Next Time!
If I could give zero stars I would! I called beforehand to inquire on cost of oil change and was told $56.00. I go there and they give me a print out of $121.00 ummm for what?? They ask me if I want the air filters changed so I said yes …
read moreAs I mentioned on the phone, we appreciate your positive And negative feed back. We strive to provide quality customer service. Thank you very much for talking with me and for your honest input.
Excellent customer service…. And my truck needed to stay overnight and they gave me a free loaner vehicle which I thought was fantastic☺️And the thank you for your patronage candy bag left in my truck after my service was completed was such…
read moreThank You! We are Glad the Loaner Helped You Out and We Look Forward to Seeing You Again!
This was my first time going to Willoughby Hills Auto Care. I was impressed with the courteous and professional way I was treate. Tim explained the problem to me. I will certainly keep going there for all my future car repairs. I also …
read moreThank You for Your Business and Great Review, We Look Forward to Seeing You Again!
Dave and Tim were great! They kept me updated with everything that was being done and what would be needed. The overall service was perfect! I will definitely be coming back for future repairs or checks.
That’s Wonderful to Hear Cameron! We are Happy Your Service Went Great and Look Forward to Seeing You Again!
My car was in need of tires and an overall inspection. After reading other reviews on line I chose to take it to Willoughby Hills Auto Repair. I was not disappointed! They are incredibly professional, friendly and helpful and did a great …
read moreIt’s Great to Hear Your Experience was Satisfactory! We Look Forward to Having You as Part of Our Family Shannon!
It was my first time using Willoughby Hills auto and I was blown away by their quality and professionalism. I brought my suv in to put on my winter tires and for what I thought was a bearing noise. They swapped the tires no problem and even…
read moreThank You so much Dan for the Great Review! We are Thrilled to hear your experience was a success, please take care and we look forward to seeing you again!
I really appreciated Tim and Dave”s help in getting my Ford Escape fixed fast … I called day before New Years Eve when I discovered a bad oil leak … I need to drive back to FLorida and needed it fixed quickly… These guys looked at …
read moreThank You for the Great Review Greg and the Confidence! I’m Glad we Were Able to Get You Back on the Road Safely! Take Care & We Are Here if You Need us Again
I was beyond impressed. My vehicle has a ton of miles and had some serious sensor computer issues. As a single parent I need my car. So they provided a loaner car and gave me daily updates. I appreciate the genuine customer service and …
read moreThank You Michael for the Great Review and Your Trust, We Look Forward to Seeing You Again!
My car died and I had it towed somewhere else. The next morning, that place said it would be at least a week before they could even look at it. I called Willoughby Hills Auto Repair. In a matter of hours they were able to have it towed to …
read moreThank You So Much Andrea, We are Thrilled to Hear Everything Went So Well! Take Care and We Look Forward to Seeing You Again!
Willoughby hills auto repair what's a great place to have my car serviced. They were very courteous explain to me the repairs that were necessary and I would highly recommend anyone who needs either minor or major Service Repairs on their …
read moreThank You for the Kind Words and the Great Review, We Look Forward to Seeing You Again!
UPDATE 2021-10-28:
The transmission did ultimately fail when it began to get stuck in 4th gear. I had WHAR replace it with a used transmission which had a warranty from the supplier. the repair estimate was very competitive with other …
read moreThank You for the Review Tim and We are Thrilled The Adjustments Worked Out for You! We Look Forward to You Being Part of Our Family
W.H. Auto services my car with excellent repair work that is guaranteed. I can always tell when my car is driving badly and to schedule repairs with W.H. Auto. My car drives better because of their careful and diligent repair work. W.H. …
read moreThank You Debra! Always Good to See You!
Very friendly staff. Nice waiting area with coffee available. They were having a drawing for an oil change if you guessed the correct weight of the large pumpkin outside their store. Even the waiting area was decorated. I was left a treat …
read moreThank You Stephanie for the Great Review, We Look Forward to Serving You Again!
I find all the employees at Willoughby Hills Auto a pleasure to work with; I especially like the fact that a loaner can be made available to you while your vehicle is in their shop. That alone makes it so convenient to just drop off your …
read moreThank You Ron! Glad We Can Make it So Convenient and Your Pleased with Our Service
First time doing business with them. I am beyond happy that I choose this place to work on my car. They cleared warning lights on my Mercedes-Benz that I have taken elsewhere and they either did no fix my problem or ignored the problem and …
read moreThank You Dionna for the Great Review and We are So Happy Everything is Handled on Your Mercedes! We Look Forward To Seeing You Again!
This was my first visit and I was very impressed with the service I received. I did night drop and first thing the next morning I was contacted by Tim and we discussed all of my concerns with my car. A few hours later I get a text with all…
read moreSo Glad to Hear You had a Great First Experience with us Cindy! Thank You so Much for Your Business and the Review & We Loom Forward to Seeing You Again When You Need Us!
Done right the first time. Great mechanics with with years of experience and knowledge. Service representatives also have years of experience and you can trust their recommendations for service and repairs. Won't go anywhere else.
Thank You for the Review Harry! We Can’t Wait to See You!
I have been using Willoughby Auto for about a year now and they have always provided me excellent service. They're family friendly, very accommodating as far as scheduling appointments, giving detailed info verbally and by email ( with …
read moreThey examined the problem, text you when they
have a plan to correct it, allow you to decide what you can afford to get fixed at the time. Complete the job by the end of the day.
Thank You Charlene we Appreciate the Review but Most Importantly Your Trust, Take Care and We Will See You Next Time
I was very happy with the work that was done. It was 5 stars. The people working there are very understanding if there is something special you need done.
Thanks
H. Jack
Thank You So Much for the Kind Words and Great Review Mr. Jackson! Take Care and We Look Forward to Seeing You Again Next Time
I needed some information about my car, they were very professional, helpful in explaining everything to me & very patient with me.
Thank God for businesses like this.
Keep up the good work & God Bless all of you.
Loretta P.
I’m Glad We Could Help You Out Loretta, Thank You So Much for the Excellent Review. We Try Hard Everyday to Treat Everyone Like Family Here and Look Forward to Seeing You Again!
Dave and his team were great! We were on a road trip and unfortunately got a nail in our tire. Although busy, they were so understanding and helpful, and were able to squeeze us in to patch our tire. They were so friendly and efficient! …
read moreThank You for the Perfect Review Sarah! I Hope You Didn’t Loose Anytime, Please Be Safe and If Your in the Area Again Please Stop In!
I have been going to Willoughby Hills Auto Repair for many years, and have been very happy with their professionalism and excellent service. Highly recommended!
Thank You for the Review Jeff but Most Importantly Thank You for Your Trust and Support in Willoughby Hills Auto Repair Throughout the Years! We are Glad to Have You as Part of Our Family!
First time customer! Company was amazing! Very professional, very quick, and what surprised me the most was the communication. Got phone calls, texts, and emails. All three keeping me updated on the process. Great job guys! Thank you so …
read moreThank You So Much For the Perfect Review! We Look Forward To Having You in Our Willoughby Hills Auto Repair Family!
They repaired our electronic throttle! Tim was so kind and very professional! We will definitely go back and use them again for more repairs! I highly recommend them
So Glad to Hear We Got You Up and Running Well Kim and Thank You So Much for the Perfect Review! We Look Forward to Seeing You Again
Amazing! First time as a customer. Had some front end repairs done to my car earlier in the week and needed a wheel alignment. Called on Wednesday, they got me in there for an appointment Thursday. Took about and hour and the job was done …
read moreSo Great to Hear You had a Great Experience with us Simon! Thank You for the Perfect Review and We Look Forward to Seeing You Again!
This is a great shop. The owners and workers are superb! They are friendly, honest and will provide a ride when one is needed.
Recently, they especially helped us when we were headed out of town. A light came on my dash board just as we …
read moreThank You Kellee, We are Glad We Could Get You Back on the Road for Vacation and the Trip was a Success!!
I truly enjoyed my experience with this company they were very attentive knowledgeable and gave exceptional care when explaining the issues with my car they are very understanding and I would recommend them to anybody and will go there …
read moreThank You So Much Debra! We are Happy You we’re Satisfied with Our Service, Please Take Care and we Look Forward to Seeing You Again!
I am new to the community and the entire team welcomed me. They provided friendly, honest and professional service. I will definitely go back and also recommend them to anyone needing auto service.
Thank You for Your Trust, You are Now Part of Our Family! We Look Forward to Seeing You Again!
My car was able to be taken in the day of my call of request of service, my car was ready to pickup within 2 hours of drop off. The guy I talked to treated me like a human and I will definitely recommend to friends. Very positive experience
Thank You So Much! We Appreciate Your Gratitude and Look Forward to Seeing You Again!
Awesome people, explained everything to me before they got started; on time and quick. I was very pleased and will support Willoughby Hills Auto in the future.
We are So Glad You Enjoyed Your Experience with Us! Thank You for Your Kind Words and we Look Forward to Seeing You Again!
This company is simply the best! They treat you as they would treat their own family. Honest and full of integrity!
A few weeks ago as we were leaving for vacation a light came on on my dash. (Oh no!) We called WHAR and explained the …
read moreThank You So Much, We Hope Your Trip was a Success and You Guys had a Blast! See You Guys Next Time!
This place is awesome!! They were able to get me in for the time and day I requested and my car was in and out same day! Always good work. Customer service is great as well. Everyone there is always very polite and eager to help out. Can’t …
read moreThank You!
Came here for regular car maintenance. Top service. Top speed. Reasonable price. Instead of going to dealership and getting ripped off by snakes, I will definitely come here for my future car maintenance.
Wow, Thank You So Much for Your Support and Business Ethan! We Look Forward to Seeing You Again!
I called Willoughby Hills auto repair to see if I could get my air conditioner fixed in my vehicle , I was 1st greeted very warmly and professionally and service was spectacular from every level. As a business owner myself I would have to …
read moreThank You So Much for the Support Len! We Treat Everyone Like Family at Willoughby Hills Auto Repair and Now Your One of Us! See You Next Time Len, Take Care