Reviews

Staff here was great. Super friendly and helpful. The tech took pics of the areas he inspected. Complete with a report. Got in my Jeep and had a goodie bag waiting for me on the dash. Great customer service!!

Got my daughter car together

Called for an oil change and they got us in within 15 minutes. Always courteous and we have our car’s back in a few hours or less! Highly recommend them for all of your vehicle repairs.

After taking my 2014 Outback to the Subaru dealer and not getting what I needed, I took my truck to Willoughby Hills Auto. They were able to diagnose my real OBD conditions and provide a solution for my transmission issue. During their …

The work was completed on time and at a good value.

Great job,go back again!

Determined the problem was minor and repaired it without charging. They build and honor loyalty.

For now Bitcoin is the perfect and most reliable form in which every individual can invest on, you can invest with a capital of $1,000 and earn more than $14,000 weekly, through the help of Mrs Helen Wayne who put me through on a perfect …

My family mechanic retired late last year. After going to him my entire driving life, I was struggling to find a new mechanic!

The Willoughby Hills Auto folks were very kind and welcoming. (Also they have houseplants so they must be cool…

Very attentive and kind people. They price to fix my tire was much less than I expected. From the front to the back everyone was very friendly and helpful. Don't hesitate to use their service. I always use them after trying many other …

Great people. Extremely helpful and well mannered. 10/10.

Excellent service Tim is great Thank you

I called the shop and they took me in right away. They got my car fixed the same day, and at a fair price. I found another place where I can take my vehicle now. Everyone was very pleasant to work with! I am so excited! Thank you!

Great customer service. Incredibly friendly and very knowledgeable. Everything in the process is explained thoroughly. Very fair pricing and never any surprise issues. The service is expedient as your car issue becomes their priority.

Fast and friendly

Willoughby Hills Auto Repair is not my go to mechanic but they took care of me like I was a life long customer. I am from out of town and desperately needed my brakes down. Without hesitation, I was able to drop the van off for repair and…

I always use this business! It's not the convenience, I have closer places to go. It's the work ethic and the no worries...

This was my first time here for an oil change & tire rotation. The service was done in less than an hour & the woman at the service desk was friendly & professional. She would let me know how long before the service would be done. They …

They are very polite. They started on the car the next day had it done the same day.

Best mechanics shop around. Excellent customer service. Quality work and fair prices. From the owner down to the crew in the shop everyone is friendly and knowledgeable about their job. Will send anyone I know to have their work done here.

Great customer service

Excellent customer service – and excellent service on my car. I highly recommend to others!

I am extremely pleased with the Pirelli tires WH Auto Repair recommended and installed on my vehicle. The managing partner answered all my questions and clearly explained the “why”s and details. I am incredibly pleased with the ride and …

I am very satisfied with my experience here. Got an oil change, tire rotation, and vehicle inspection. Told me the truth about the state of my car. I plan on using them in the future.

Have used many times and always helpful and accommodating. Unexpected repairs were done and worked with us to resolve issue.

Great customer service and availability

Had my car back in less than a day, they were very thorough in their inspection and only did what needed to be done.

I had a nail in my tire. They got this fixed quickly without issue. Very nice people and helpful.

Quick service and was informed of everything that was being done and what needed to be replaced. Excellent service.

Friendly staff and efficient, professional mechanics. Monica was able to accommodate a tight timing schedule.

I highly recommend Willoughby Hills Auto Repair!

Satisfied with the work. Reasonable price. Highly recommend

Fast, efficient ,friendly service

Super fast service was done while I waited in a nice little waiting area. Staff was very nice and knowledgeable! Will definitely bring car back. Was not pushy about more work that needed done which is always a plus!

Give me the best price on tires amazing company

I had a decent experience with their service. Its pretty good and they share the detailed explanation of all the issues.

I was returning from a hunting trip in Colorado to Maine when my transfer case gave up the ghost. AAA recommended these guys. Tim and the girls out front where very accommodating. Tim was able to get my truck right in for his tech to …

Awesome place, super kind people and has a nighttime drop off and pickup options which easily accommodated my needs.

Service is always great. I had an appointment for a Wednesday and broke down on the freeway the Monday before. They got me in same day and had my car fixed by that evening. Emily and Monica are always friendly and helpful. Will …

Great service. Great Staff. Emily was very helpful and friendly. Highly recommend.

They squeezed me into there schedule for an oil change "special" they were running. I was really glad to get that done. They were all very nice and professional. My only issue was their mark up on an estimate for a tune up. The spark plugs …

Another job well done by Willoughby Hills Auto Repair. I recently had new tires put on and shortly after that I picked up a hunk of metal in one of those wonderful new tires. Thankfully they were able to repair the tire and send me on my …

First of all, so courteous and helpful… not just a job….genuine interest in making sure they took care of my car. Very kind and respectful of my time

EXCELLENT price and The service is excellent!! Emily and Tim treated me like I was a family member. I have referred them twice already and I was just there yesterday!! I couldn't have found a better price on my tire!!! I😊

Really great bunch of people. Always friendly. When I began with them, I lived 20 min away. They're so great that I've moved about 45 min out and they're still my 1st choice. ❤️❤️

First time taking my vehicle to be serviced here and they did a great job for the work needed and they also gave me a detailed inspection of my vehicle from front to back with pictures that showed problem areas along with pictures of near …

Went in for a wheel alignment and elected to wait there. Waiting area was comfortable and service was quick with friendly staff. Highly recommend

I brought my Jeep to get my heat fixed. A previous shop diagnosed the regulator door being stuck. Turns out I had a leak in the heater coil and it was at least 50% blocked. They gave me the option to flush the heater coil or replace it. I …

Everyone I met so far at the Willoughby Hills auto repair shop is reliable, professional, honest, knowledgeable, always helpful with a great customer service. They truly care about their customers. Highly recommended!

Excellent Service & Very Good staff.

Thanks for the wonderful service repairing my tire! Staff are very welcoming and helpful and they were able to get me scheduled the next day after I called.

Terrific neighborhood shop!! Always attentive, polite, and efficient.

I couldn’t say enough good things about my experience having my auto work done here. It was such an amazing experience start to finish from the moment I called to make an appointment until when I picked my vehicle up! I would recommend …

Really nice experience, I will be bringing my car again for future needs.

Great service and received a loaner to use while my car was being serviced. I received a call to let me know my car was ready. Highly recommend!!

I was very pleased with the service I received. I got in same day and was given a loaner car at no charge. Great service and professionalism!

I luv that they took pictures of all parts I needs to get fix on my truck and tell you in detail. The prices wasn’t bad to me the electrical inspection and oil change. I’m glad one of my Uber customers told me about this shop. And it’s …

As a new resident of a Willoughby I was not sure where to take my car for an oil change. After receiving a coupon in the mail I decided to give them a try. From the time of the appointment booking to the check out this business excels. …

Everything was good! They were very quickly to recieve, diagnose, propose repair options and finish it fast even when I arrived without an appointment. Emily and the guys were very emphatic with my situation

Great service and great people!!!

If money is no object, this place is wonderful. You can use a loaner while they work on your vehicle, they are fast and do as good of work as you'd expect from any mechanic. They will just make you pay for warranties and source the parts …

I honestly love small machine shops, but this one is really stands out. They are fast and friendly and most importantly they are affordable. Nice seating area they have gained a new customer!

Great service and very friendly

Very close to my home. Had previously gone to the local 10 minute “stay in your car” places- service was attentive, prompt and courteous. Used a coupon to have oil changed and tires rotated- not a bad deal for $72.

My cabin filter was dirty…

Very professional. Got my car in and out that day for 170$ cheaper than the garage down the road. Called me with an update on how the work was going. This IS my new garage and I know I can trust them

One of the most professional car service experiences I have ever had

Coustmer friendly

Needed to have my battery replaced and they got me in right away. Had oil changed and tires rotated. Dealer couldn’t get me in for over a week. I’ll definitely be taking my cars here from now on.

If you need a vehicle repair, take your car to Willoughby Hills Auto Repair! These people are knowledgeable professionals who provide excellent customer service and complete their work at a very fair price. The dealership and 2 other …

GOOD

I was traveling through the state and got a flat. They saw me immediately to get me on my way. Fantastic service!

Excellent service. I am very impressed and happy that I stopped at this shop. Emily Hall was a wonderful woman that took care of my dog and daughter. The mechanic was just as amazing although I never got his name. Good timing, wonderful …

Excellent customer service and communication, top notch establishment!

Willoughby Hills Auto is WONDERFUL. They took the extra time to look over a used car I recently purchased to let me know what other things besides the oil change would be needed then and over time. They are very nice people, and they send …

Willoughby Hills Auto is WONDERFUL. They took the extra time to look over a used car I recently purchased to let me know what other things besides the oil change would be needed then and over time. They are very nice people, and they send …

This place is A1! Went in for an Oil Change and got an inspection on my car as well. Jason H did a spectacular job with the inspection by taking pictures of the areas that he found needed fixed and giving them to me in a detailed report. …

Friendly and competent staff. Very clean facility. Price was not a pocket killer. They probably now have a customer for life for all my car care needs. And I definitely will recommend them to others.

I came in early in the morning with a nail in my tire. I needed to be at work by noon and they were able to fit me in and repair my tire within 10 minutes. They were so friendly and accommodating. I will be back and I will recommend this …

Dave, Jason and Tim are all excellent representatives of this very high-quality auto repair service shop. It is wonderful to be received with cordiality and concern combined with expertise! My recent experience left me a very happy and …

Very happy with the service. It was done in a timely fashion and also expert work. The courtesy car was a huge plus for us.

Very friendly fast service. Needed a tire repair and oil change and they rocked it out quickly and at a very reasonable price. Thank you…

Transmission service

The Team at Willoughby Hills Auto Repair did an awesome job giving me the best service at a cheaper price. It took a lot less time, the professionalism is superb and the bathroom is incredible. I think I have found my forever mechanics! …

Excellent place to have work done. Not too high priced and they won’t ever tell you something is wrong unless it really needs repair. Great place

I never stress when I bring my vehicle to Willoughby Hills Auto Repair. I know that the work will be done properly and they will always advise me when something else needs to be done, both verbally and in writing. They will never pressure …

Willoughby Hills Auto Fixed my air conditioning and replaced the cabin air filter on my Toyota truck.

Fast, friendly & efficient service. Everything works great.

Thank you.

Best,

Dennis Casamatta

Always extremely prompt service. Very efficient & competitive low prices. Staff is wonderful and very knowledgeable.

Came service was very good , however I came in for check engine light to pass emissions after I left check engine light came back on and still failed emission test Thank goodness they were able to waiver it , but still have same problem …

One day I responded to a flyer sent to my home and have been a satisfied customer ever since. Everyone I've encountered either on the phone or in person has provided exceptional service. Their conceriage service is great! I feel they'…

Great service. They are knowledgeable and friendly. Price is higher compared to others. But satisfaction is a guarantee.

It was a pleasure doing business with Willoughby Hills Auto Repair. They were very friendly and very professional. Had a really comfortable family feel to it.Did the work in a timely fashion and they were straightforward and didn’t try to …

Awesome experience

I was up in this area for work when I had my ball joint break and was unable to make the trip home. I gave them a call explaining the situation and they gave me a quote. I then had it towed there and spoke to the front desk worker Emily. I …

Honest, experienced, priced fairly & a pleasure to deal with; that's what you want in a repair shop & what this shop delivers. Recommended.

This was my first time using Willoughby Hills Auto Repair. They were very thorough and friendly . They worked on my front and back brakes. They don't squeal any more and my husband was satisfied with the work. Will use them again in the …

radiator flush and new hoses

I brought a 2013 range rover from perfect auto collection it had a leak coming from under the truck talk to perfect auto collection took it to Willoughby auto they fix the problem l would recommend Willoughby auto for all your services …

Attention to detail. Fast and courteous.

Had an alignment done today. They were quick to respond to my request for service. I accidentally missed my appointment earlier this week and they rescheduled it with no problem. Fast and efficient service. AND you get candy left in your …

Excellent work and service. My 2012 Outback car runs like new now!

I have been a long term customer of this local service shop and I just want to note my reasons for having WHAR service my vehicle. I can trust the staff to provide quality work time after time, the cost of repair is reasonable, and I can …