Reviews

Everyone there is professional and courteous. Always does a great job the first time. Recommend to anyone and everyone.

A one Auto shop,,,. The people are very professional and right to the point they try to help you as best they can... It's particularly need Ed my car done by a certain point in time and they well fulfilled that for me thank you very much …

Was very impressed with the time frame my car was done. Very friendly and helpful staff. Will recommend to anyone who needs service. I loved the candy on my dash when I got it my car too!

Always taken care of. Fantastic! Thank you to Jason and the team. Ebon is top notch.

Unbelievable service and professionalism, above and beyond.

EBON and Tim took care of me. It was great to have a ride back home after I dropped off my car for service. They completed the work on time the price was reasonable and they gave me a detailed report of any future repairs I should keep an …

I had my front & back brakes replaced quickly and at a fair price! The staff are wonderful and treated me like I've known them forever!! Will absolutely recommend and will return for any future repairs on our vehicles!!

We are leaving for vacation and wanted to give the ole family roadster a once over. They offered me a loaner vehicle which was SUPER convenient. They were prompt and called with what they felt could be done but wasn't necessary. We …

Done right the first time. Great mechanics with with years of experience and knowledge. Service representatives also have years of experience and you can trust their recommendations for service and repairs. Won't go anywhere else.

*BEST BUSINESS!!*

We are familiar with the Willoughby Hills area due to having family local. We live all the way in Virginia but had taken a family vacation several states away to the Nebraska/ Iowa area. While on our drive back our …

Great repair shop. Great work. Friendly staff. AAA backed. Provide a full comprehensive work up of entire vehicle with pictures and videos so you know the condition of vehicle and future repairs needed. No pressure and are willing to work …

Great business.....very helpful and knowledgeable and considerate of the customers needs.

Extremely professional, quality work. Locally owned. Dealer pricing

Great customer service and very fair prices!

Everyone was very professional, courteous. The price quoted was the actual price. The building was very clean and neat. I will be coming back.

You guys are awesome!! My brother, Timothy Sidders recommended you. This is my second visit and everyone was curious and professional!

SHORT AND SWEET

Unbelievable people! I don't have have the words quite honestly.

They are fast and go out out if their way to provide and serve you. They helped me so much its unimaginable. I needed a hood open, and they FastTracked time.

I have never …

Everyone at Willoughby Hills Auto Repair is friendly and professional. I have not worked with a better shop in the 30+ years I have owned vehicles. They are up to date on all of the latest technology as well as providing the best service…

People are nice , service is good and the prices are affordable. I always know it will be done right. Its hard to find a repair shop you can trust. I definitely know I can trust Willoughby Hills Auto Repair. My first choice every time …

I have been taking my car here for almost 2 years and have been very satisfied each time they do work on my car. They have good customer service, repairs or routine maintenance is done in a timely manner without sacrificing quality of the …

very professional service. They keep you informed on whats happening and follow up to make sure you are satisfied. Would not hesitate to recommend.

This was my first time going to Willoughby hills Auto. I went for an oil change. I didn't know exactly what their timing was for my appointment but they were very accommodating as to when I would need my car. They asked what time I would …

FAST SERVICE, REASONABLE PRICING, WILL WORK WITH YOUR SCHEDULE.

I was able to get my car in quickly and the staff was very informative and polite.

Have been taking my cars here for almost 2 years. Appreciate their honesty. Took my car in for them to look at when we noticed a burning smell. They did a complete inspection and didn’t find anything wrong. I appreciate that they didn’t …

Great service and friendly atmosphere. My wife and I have been taking our cars here since we moved to the area 4 years ago and we couldn't be more satisfied. I highly recommend Willoughby Hills Auto Repair!

Took care of me incredibly, flat tire repair this time. But they’ve now worked on multiple cars for us, good people!

This is far and away the best auto service that I have ever done business with. I've been a customer for about seven years and the quality of service and the work done has always been exceptional.

We are new to the area and found this shop by an internet search. The staff is very friendly and helpful. They repaired our brakes for a fair price and provided us with a list of maintenance items we should consider over the ensuing months…

I have been using Willoughby Auto for about a year now and they have always provided me excellent service. They're family friendly, very accommodating as far as scheduling appointments, giving detailed info verbally and by email ( with …

Very friendly staff. Clean location. Kept me in the know on progress. Didn't wait long. Will definitely visit them again!!

Great people

Dave was such a big help! They called for car updates and finds. I also received the cutest little thank you candy bag!!!

Willoughby Hills Auto Repair is definitely my "go to" when I need something done to my car. The staff is professional, accommodating & friendly. Whatever my car requires, it's done in a timely manner. Also when I pick my car up there's …

Great service and great work! Took care of my car in a timely and professional fashion. Will definitely come to them for any further work.

Very good service. Great feedback from technician and service manager.

Quick responses to questions and fast, fair, quality repairs. Provided multiple options to take care of my car needs and did not push for extra or unnecessary service. Kept me in the loop with open communication. Hailey at the front desk…

Staff can handle any job with the greatest efficiency and care around.

Transmission flushed, ball joints repair and new tires I would definitely recommend anyone that is looking for a repair of any kind to go there. Very polite kind and professional

Fair price. They got me in for an alignment really quick. Great job . Will come back.

I was up in the area on business, walked out of the Hotel expecting my truck to be warm and toasty, and it had never even started. Got on the internet and found WHAR, called them and they sent a wrecker. They had to replace the circuit for…

Staff was friendly, the repair to my car was done well and in an appropriate time. Followed up a few days later to make sure everything was good.

They are very thorough and wonderful to do business with. They even delivered my wife’s car back to us when they were done. They make you feel like family

This is the only place I will ever take my car for any type of service. They do quality work and I trust them.

Customer service oriented and clean. They did a great job on my car and they were super nice to work with. They are my new “ go to” for anything car related. Highly recommend.

Fortunately I have had no issues to date, and I have been totally pleased with atmoshere, courtesy, and workmanship. Today I am in for a transmission fluid transfer at 80k plus miles. I am sure it will be fine. I support this local business…

Great service, accommodating!

Had a code on my 2011 honda indicating cat issues. Given the mileage 70000; I had my doubts and wanted a complete diagnostic run to verify. Ebons crew did that and felt confident after running tests it was sensor issue vrs cat. So far two …

Friendly,highly motivated staff.

These guys are awesome! First off, polite, and that’s hard enough to find these days. Second, their system of reporting and detailing their diagnosis is top notch. And they are clearly comprehensive about what they are doing. If someone …

Clear estimates with useful information, helpful employees, timely performance. Convenient location to/from way to work. Thanks. Doug.

The shop was VERY clean. Staff was super professional, friendly and accommodating. My recent visit was my first. I was impressed with the detailed, informative report ( with photos) that was emailed to me prior to retrieving my car. They …

Thanks everyone for taking care of my car. Done right and on time staff is wonderful especially Hailey and Michael!

Very professional staff, great service.

I am satisfied with the way I was treated and got the job done efficiently.

Excellent service and communication. I am very pleased and would highly recommend. Quick to get in for appointments and fast with repairs. The employees are very friendly and great at answering questions. They provide wonderful …

Fast, friendly service and reasonable prices.

My wife and I have been using Willoughby Hills Auto Repair since moving to Ohio in 2017. We have always been impressed with their service, courtesy, honest and helpful advice, quality of work and professionalism.

Our son, who lives in …

Very friendly and professional staff. I showed up at five after seven this morning and need a plug put into a tire. Was then advised that the tech's don't show up for work until 8am. After telling the gentlemen that I would wait . Another …

I have taken my vehicles here for a number of things. Recently, my transmission went out the day after my son was born. They got it in the next day, gave me a diagnosis that same day, and did extensive research to see if what they could …

After initially taking my vehicle to the dealership and them stating that I wouldn't find a reputable mechanic to perform the work needed, it was suggested that I go to Willoughby Hills Auto...glad I did. Ebon was amazing during the entire …

Ebon and his team were very professional and not only provided me with updates but also pictures of work needed. I highly recommend this shop and will be taking our vehicles back here for future work.

The guys here diagnosed and repaired the Honda with a funny RPM variation. They updated the PCM and transmission modules per service bulletin 19-072; flushed transmission fluid ; the car runs smoothly now with no issues!

will continue to …

This car repair shop is perfect!!

I recommend any and everyone to this wonderful and very welcoming place. The staff was nice and very attentive to my needs. I received emails and calls also about my car and the estimate and what would be …

Everyone from my first call, to the receptionist, to a checkup call was very professional, knowledgeable and very helpful. The job was done well, on time and was a good value. I will be going back for future repair services.

Jason was the tech. Smart, Reliable and fast. Great company great service. Thank you Evan.

At first i was very apprehensive over paying the required "Diagnostic fee". But I did, because this was a problem that I could not solve myself, and was like, "just fix the darn thing." Well, after awile, I was approached in the waiting …

Willoughby Hills Auto came highly recommended by a friend and their service was outstanding! I’d definitely recommend them to anyone needing auto repair.

I highly recommend Willoughby Hills Auto repair. The staff was friendly and professional. The service was outstanding! I will continue to use them for my auto repairs!

Fixed our car, knowledgeable and professional.

Wonderful in all ways. I was visiting my mom for a few days, when all of a sudden I heard a horrible noise underneath the car. I called, and they sent a tow truck right away. Everyone was great. I received an email and a call before …

Amazing thorough service!! Highly recommend!

I just moved to Ohio recently and I found Willoughby Hills Auto Repair through a AAA website search. I had no idea what to expect going in and I know next to nothing about cars. I went in saying…

I was passing through from Indiana to Rochester NY and my tire blew out and even though I messed up the key drop process they were very nice, and understanding. They had me on the road by mid day the next day with new tires, They also …

Excellent service from all at Willoughby Hills Auto Repair. Significantly better than any dealership, which is why I won't take my car anywhere else.

I had been to RadAir prior and they quoted me $600 to change out 8 alignment bolts and do an alignment on my miata. So I picked the car up from them, spent three hours in my garage and then dropped the car off here. Solid alignment, decent …

The folks at Willoughby Auto Care are nothing short of friendly, nice & never pushy. They never try to sell you something you don't need right now. My car is never dirty from oily hand smudges or stains on the carpet when work is performed…

I had a last minute repair on a tire and they fixed it the same day. Their business is professional and spot on!

Hands down the most polite and professional mechanics and customer service in the area! Highly recommended for all of your automotive needs !!! They’ve gone above and beyond which most places don’t. Thank you again Willoughby Hills Auto…

I was driving from Buffalo, NY when my car broke down on the side of 90E right as it splits into the express lanes. I had the car towed and dropped off after hours. Woke up the next day, called and explained how I was in a hotel, not from …

I needed new tires and an alignment on my car. I was able to get in and have my car serviced very quickly with no issues. Very friendly staff and great quality of service. Would highly recommend for all your vehicle needs!

Very good work. Very friendly.

Excellent and fast service. Very fast service, polite and proffessional help. Will be back again.

Ebon and Willoughby Hills Auto always do a great job on my car! They're very attentive and keep me informed during the repair process.

I highly recommend them!

They were able to diagnose and fix a problem that my "other" mechanic couldn't.

I recently had an issue with my tire. I googled tire shops near me and Willoughby Hills Auto Repair came up. I contacted them and first spoke with Harry. He was unable to get me in immediately but offered to set up a time within the next …

Amazing service!

They did what they could for my car and gave me a discount since they couldn't complete the repair and left a cute little gift bag in my car to thank me for being a customer. 9/10 would recommend! Would have gotten a full …

Willougby Hills Auto Repair goes above and beyond to make customers happy. Owner texted me to see how my oil change went and I replied back that the service was great but I forgot to get wipers. He was able to get me in that day to get new…

Awesome shop! Great techs! I trust these guys and would refer them to anyone.

I was beyond impressed. My vehicle has a ton of miles and had some serious sensor computer issues. As a single parent I need my car. So they provided a loaner car and gave me daily updates. I appreciate the genuine customer service and …

Service is always great friendly staff would recommend this place to everyone

AMAZING customer service and knowledgeable staff! My family plans on being customers for a long time!

Outstanding service and customer care! My family and I have been taking our vehicles to Willoughby Hills Auto Repair for years and trust no one else to provide the best quality service. I highly recommend WHAR to anyone looking for a …

Today was my first visit to the shop and I'm planning on bringing my car here for now on! I caught a flat at 645 this morning and I was able to call at 7 and Harry helped making the process of getting my car in easy. Ebon was the mechanic …

I recently went to Willoughby Hills Auto Repair for a few lights that came on in my car. It's a new-for-me car, this is the first maintenance I've needed, and I also moved within the last year, so I didn't have my go-to auto body shop …

This is a great shop. The owners and workers are superb! They are friendly, honest and will provide a ride when one is needed.

They fixed my car quickly and got me back on the road. They are also very friendly and looked to see what discounts I had available to me. I had my car towed there on a Saturday night and used the key drop. I would definitely use them again…

I just lately retired from the car business after 50 years. Everybody that knows me, family and friends have always asked me questions about their car and what they should do? Just when I thought I've seen everything there was to see in the…

I recently started using Willoughby Hills Auto Repair due to a move. I have gone there twice now, once for an oil change and the last time for a flat tire. I was on my way to an event and found I had a flat tire. They were so very …

we we’re just passing through town, needed immediate repairs and they got us in right away. They were extremely nice, helpful and fast! Definitely a great place to stop for repairs. And they even leave you a friendly bag of goodies in your …

From the very first phone call, I knew I chose the right place. I wasn't treated like the next car that needed to be fixed in a hurry. I was treated like a person. My concerns were listened to and documented. My car was thoroughly looked at…