Reviews

This was my first visit and I was very impressed with the service I received. I did night drop and first thing the next morning I was contacted by Tim and we discussed all of my concerns with my car. A few hours later I get a text with all…

Done right the first time. Great mechanics with with years of experience and knowledge. Service representatives also have years of experience and you can trust their recommendations for service and repairs. Won't go anywhere else.

I have been using Willoughby Auto for about a year now and they have always provided me excellent service. They're family friendly, very accommodating as far as scheduling appointments, giving detailed info verbally and by email ( with …

They examined the problem, text you when they

have a plan to correct it, allow you to decide what you can afford to get fixed at the time. Complete the job by the end of the day.

I was very happy with the work that was done. It was 5 stars. The people working there are very understanding if there is something special you need done.

Thanks

H. Jack

Once again had fantastic experience! Great service- pricing low- fast service – detailed

Customer service was excellent! Car repairs were very reasonable and done well! We will definitely be using them again

I needed some information about my car, they were very professional, helpful in explaining everything to me & very patient with me.

Thank God for businesses like this.

Keep up the good work & God Bless all of you.

Loretta P.

Oil changrs

Dave and his team were great! We were on a road trip and unfortunately got a nail in our tire. Although busy, they were so understanding and helpful, and were able to squeeze us in to patch our tire. They were so friendly and efficient! …

I have been going to Willoughby Hills Auto Repair for many years, and have been very happy with their professionalism and excellent service. Highly recommended!

They repaired our electronic throttle! Tim was so kind and very professional! We will definitely go back and use them again for more repairs! I highly recommend them

First time customer! Company was amazing! Very professional, very quick, and what surprised me the most was the communication. Got phone calls, texts, and emails. All three keeping me updated on the process. Great job guys! Thank you so …

Amazing! First time as a customer. Had some front end repairs done to my car earlier in the week and needed a wheel alignment. Called on Wednesday, they got me in there for an appointment Thursday. Took about and hour and the job was done …

They were able to get me in on the same day when my dealer service department couldn’t take me in for a week. Totally polite and professional, I will continue to use them.

My daughter recommended this business. I was very impressed with the whole business. I plan on going to them as my go to

This is a great shop. The owners and workers are superb! They are friendly, honest and will provide a ride when one is needed.

Recently, they especially helped us when we were headed out of town. A light came on my dash board just as we …

Great local place to take your vehicle! I would highly recommend to anyone and will continue to go there! Thanks so much!

I truly enjoyed my experience with this company they were very attentive knowledgeable and gave exceptional care when explaining the issues with my car they are very understanding and I would recommend them to anybody and will go there …

Always great service!

I dropped off my truck and they text me to let me know it was ready in less than two hours. Thank you!

Good service, polite.

I am new to the community and the entire team welcomed me. They provided friendly, honest and professional service. I will definitely go back and also recommend them to anyone needing auto service.

My car was able to be taken in the day of my call of request of service, my car was ready to pickup within 2 hours of drop off. The guy I talked to treated me like a human and I will definitely recommend to friends. Very positive experience

First time here and won't be the last. Friendly and straightforward.

Awesome people, explained everything to me before they got started; on time and quick. I was very pleased and will support Willoughby Hills Auto in the future.

Very good service. Great feedback from technician and service manager.

Prompt service, got me in with short notice. sent email report. Very friendly and helpful. Will use them again.

This company is simply the best! They treat you as they would treat their own family. Honest and full of integrity!

A few weeks ago as we were leaving for vacation a light came on on my dash. (Oh no!) We called WHAR and explained the …

I called Willoughby Hills auto repair to see if I could get my air conditioner fixed in my vehicle , I was 1st greeted very warmly and professionally and service was spectacular from every level. As a business owner myself I would have to …

Came here for regular car maintenance. Top service. Top speed. Reasonable price. Instead of going to dealership and getting ripped off by snakes, I will definitely come here for my future car maintenance.

Amazing team! Always do a fantastic job on my jeep! Can’t imagine going anywhere else!

Awesome customer service and attention to detail. Our family takes all of our cars here and we are always satisfied. Thanks Willoughby Hills Auto Repair!

I came in with an emergency with a very flat tire while I was visiting the vets next door to the Willoughby Hills Repair. What a wonderful happenstance for me. I was so pleasantly greeted with my walk-in problem. They were so gracious to…

Great customer service fast service and fair prices

Dealership recommended that I have my transmission replaced. I contacted Willoughby Hills Auto Repair to do the work. They had me setup a diagnostic visit for $139 [tax included] for the transmission. They determined that I DON'T need to…

They were able to get me in within a days notice. Very professional and helpful.

Jay and Dave were excellent! They got me in rather quickly very helpful and explained everything. Highly recommended.

I had a great experience at WHAR. They do quality, honest work here and don't charge you an arm and a leg for it. Highly recommend.

Honest and Thorough describe our experience with this outstanding company. My octogenarian mom had her older car towed here when she was stranded in a parking lot nearby. The crew not only repaired her broken starter, they provided the most…

Received my towed car and had it repaired within a few hours. Great response from various personnel and would highly recommend this business to all.

Everyone there is professional and courteous. Always does a great job the first time. Recommend to anyone and everyone.

A one Auto shop,,,. The people are very professional and right to the point they try to help you as best they can... It's particularly need Ed my car done by a certain point in time and they well fulfilled that for me thank you very much …

Was very impressed with the time frame my car was done. Very friendly and helpful staff. Will recommend to anyone who needs service. I loved the candy on my dash when I got it my car too!

Always taken care of. Fantastic! Thank you to Jason and the team. Ebon is top notch.

Unbelievable service and professionalism, above and beyond.

EBON and Tim took care of me. It was great to have a ride back home after I dropped off my car for service. They completed the work on time the price was reasonable and they gave me a detailed report of any future repairs I should keep an …

I had my front & back brakes replaced quickly and at a fair price! The staff are wonderful and treated me like I've known them forever!! Will absolutely recommend and will return for any future repairs on our vehicles!!

We are leaving for vacation and wanted to give the ole family roadster a once over. They offered me a loaner vehicle which was SUPER convenient. They were prompt and called with what they felt could be done but wasn't necessary. We …

*BEST BUSINESS!!*

We are familiar with the Willoughby Hills area due to having family local. We live all the way in Virginia but had taken a family vacation several states away to the Nebraska/ Iowa area. While on our drive back our …

Great repair shop. Great work. Friendly staff. AAA backed. Provide a full comprehensive work up of entire vehicle with pictures and videos so you know the condition of vehicle and future repairs needed. No pressure and are willing to work …

Great business.....very helpful and knowledgeable and considerate of the customers needs.

Extremely professional, quality work. Locally owned. Dealer pricing

Excellent service! Ebon was thorough and honest about my car that was serviced.

Great customer service and very fair prices!

Everyone was very professional, courteous. The price quoted was the actual price. The building was very clean and neat. I will be coming back.

You guys are awesome!! My brother, Timothy Sidders recommended you. This is my second visit and everyone was curious and professional!

SHORT AND SWEET

Unbelievable people! I don't have have the words quite honestly.

They are fast and go out out if their way to provide and serve you. They helped me so much its unimaginable. I needed a hood open, and they FastTracked time.

I have never …

Everyone at Willoughby Hills Auto Repair is friendly and professional. I have not worked with a better shop in the 30+ years I have owned vehicles. They are up to date on all of the latest technology as well as providing the best service…

People are nice , service is good and the prices are affordable. I always know it will be done right. Its hard to find a repair shop you can trust. I definitely know I can trust Willoughby Hills Auto Repair. My first choice every time …

I have been taking my car here for almost 2 years and have been very satisfied each time they do work on my car. They have good customer service, repairs or routine maintenance is done in a timely manner without sacrificing quality of the …

very professional service. They keep you informed on whats happening and follow up to make sure you are satisfied. Would not hesitate to recommend.

This was my first time going to Willoughby hills Auto. I went for an oil change. I didn't know exactly what their timing was for my appointment but they were very accommodating as to when I would need my car. They asked what time I would …

FAST SERVICE, REASONABLE PRICING, WILL WORK WITH YOUR SCHEDULE.

I was able to get my car in quickly and the staff was very informative and polite.

Have been taking my cars here for almost 2 years. Appreciate their honesty. Took my car in for them to look at when we noticed a burning smell. They did a complete inspection and didn’t find anything wrong. I appreciate that they didn’t …

Great service and friendly atmosphere. My wife and I have been taking our cars here since we moved to the area 4 years ago and we couldn't be more satisfied. I highly recommend Willoughby Hills Auto Repair!

Took care of me incredibly, flat tire repair this time. But they’ve now worked on multiple cars for us, good people!

This is far and away the best auto service that I have ever done business with. I've been a customer for about seven years and the quality of service and the work done has always been exceptional.

We are new to the area and found this shop by an internet search. The staff is very friendly and helpful. They repaired our brakes for a fair price and provided us with a list of maintenance items we should consider over the ensuing months…

Very friendly staff. Clean location. Kept me in the know on progress. Didn't wait long. Will definitely visit them again!!

Great people

Dave was such a big help! They called for car updates and finds. I also received the cutest little thank you candy bag!!!

Willoughby Hills Auto Repair is definitely my "go to" when I need something done to my car. The staff is professional, accommodating & friendly. Whatever my car requires, it's done in a timely manner. Also when I pick my car up there's …

Great service and great work! Took care of my car in a timely and professional fashion. Will definitely come to them for any further work.

Quick responses to questions and fast, fair, quality repairs. Provided multiple options to take care of my car needs and did not push for extra or unnecessary service. Kept me in the loop with open communication. Hailey at the front desk…

Transmission flushed, ball joints repair and new tires I would definitely recommend anyone that is looking for a repair of any kind to go there. Very polite kind and professional

Fair price. They got me in for an alignment really quick. Great job . Will come back.

I was up in the area on business, walked out of the Hotel expecting my truck to be warm and toasty, and it had never even started. Got on the internet and found WHAR, called them and they sent a wrecker. They had to replace the circuit for…

Staff was friendly, the repair to my car was done well and in an appropriate time. Followed up a few days later to make sure everything was good.

They are very thorough and wonderful to do business with. They even delivered my wife’s car back to us when they were done. They make you feel like family

This is the only place I will ever take my car for any type of service. They do quality work and I trust them.

Customer service oriented and clean. They did a great job on my car and they were super nice to work with. They are my new “ go to” for anything car related. Highly recommend.

Fortunately I have had no issues to date, and I have been totally pleased with atmoshere, courtesy, and workmanship. Today I am in for a transmission fluid transfer at 80k plus miles. I am sure it will be fine. I support this local business…

Great service, accommodating!

Had a code on my 2011 honda indicating cat issues. Given the mileage 70000; I had my doubts and wanted a complete diagnostic run to verify. Ebons crew did that and felt confident after running tests it was sensor issue vrs cat. So far two …

Friendly,highly motivated staff.

These guys are awesome! First off, polite, and that’s hard enough to find these days. Second, their system of reporting and detailing their diagnosis is top notch. And they are clearly comprehensive about what they are doing. If someone …

Clear estimates with useful information, helpful employees, timely performance. Convenient location to/from way to work. Thanks. Doug.

The shop was VERY clean. Staff was super professional, friendly and accommodating. My recent visit was my first. I was impressed with the detailed, informative report ( with photos) that was emailed to me prior to retrieving my car. They …

Thanks everyone for taking care of my car. Done right and on time staff is wonderful especially Hailey and Michael!

Very professional staff, great service.

I am satisfied with the way I was treated and got the job done efficiently.

Excellent service and communication. I am very pleased and would highly recommend. Quick to get in for appointments and fast with repairs. The employees are very friendly and great at answering questions. They provide wonderful …

Fast, friendly service and reasonable prices.

My wife and I have been using Willoughby Hills Auto Repair since moving to Ohio in 2017. We have always been impressed with their service, courtesy, honest and helpful advice, quality of work and professionalism.

Our son, who lives in …

Very friendly and professional staff. I showed up at five after seven this morning and need a plug put into a tire. Was then advised that the tech's don't show up for work until 8am. After telling the gentlemen that I would wait . Another …

I have taken my vehicles here for a number of things. Recently, my transmission went out the day after my son was born. They got it in the next day, gave me a diagnosis that same day, and did extensive research to see if what they could …

After initially taking my vehicle to the dealership and them stating that I wouldn't find a reputable mechanic to perform the work needed, it was suggested that I go to Willoughby Hills Auto...glad I did. Ebon was amazing during the entire …

Ebon and his team were very professional and not only provided me with updates but also pictures of work needed. I highly recommend this shop and will be taking our vehicles back here for future work.