Reviews

This was my first time using Willoughby Hills Auto Repair. They were very thorough and friendly . They worked on my front and back brakes. They don't squeal any more and my husband was satisfied with the work. Will use them again in the …

Once again Tim Emily Mike and the team did a great job. Service was quick and the price was right. Rick W.

determined brakes not necessary at this time.

I brought a 2013 range rover from perfect auto collection it had a leak coming from under the truck talk to perfect auto collection took it to Willoughby auto they fix the problem l would recommend Willoughby auto for all your services …

Attention to detail. Fast and courteous.

Had an alignment done today. They were quick to respond to my request for service. I accidentally missed my appointment earlier this week and they rescheduled it with no problem. Fast and efficient service. AND you get candy left in your …

Excellent work and service. My 2012 Outback car runs like new now!

I have been a long term customer of this local service shop and I just want to note my reasons for having WHAR service my vehicle. I can trust the staff to provide quality work time after time, the cost of repair is reasonable, and I can …

The folks at Willoughby Hills Auto are always friendly and accommodating, willing to explain the work, answer all of your questions, and respect you as a customer. They have great on-line inspection report with pictures showing you the …

Great job balancing and alligning a vibrating van. You gave it a 75% improvement assessment ( which was way higher than thought possible). I drove it and I give you a 100%...its fixed and remains vibration free.

Thank you for your efforts…

They were able to get me in on the same day when my dealer service department couldn’t take me in for a week. Totally polite and professional, I will continue to use them.

Got me in same day for a very reasonably priced alignment. No complaints.

...I will take all my cars there now...great people ...great communication

I took my Mitsubishi Lancer in for a check engine light. It was promptly diagnosed and Willoughby Hills Auto Repair let me know the repairs that needed to be done immediately and the ones I could wait a bit on. I also received a rental so I…

Good fast service, although it seemed a little pricey. Might just be inflation though

EDIT – there was a problem with my muffler instillation, I brought it back and they corrected the problem was resolved within 30 mins. updated to 5 stars

This place does an amazing job, very thorough honest, and efficient highly recommended

Very good service. Great feedback from technician and service manager.

This business is about business. Always provide quality care in a timely and professional manner.

Excellent service!! Very prompt!!

Very efficient service. Also timely work done. Impressive. Keep up the good work. Just saying.

This is the second time I’ve used this company. Very friendly staff and even get a visual email report on the status of my vehicle. Will be returning again!!

The check engine light had come on and it was very easy to schedule an appointment and they were timely in completing the diagnostic and explaining the results.

Friendly, professional service. Nice guys and a nice waiting area. Explained everything to me before doing any work even finished my car early. Emily is great and knows her stuff, too. I will return!

As usual my car and I are very happy. Made the mistake of taking her somewhere in walking distance and ended up paying almost $300 for an oil change. It made me realize that convenience is not always the answer. The work was done quickly …

Always good service!

Emily was awesome to deal with. I had an engine check light on. The tech diagnosed the issue and also gave a full report of my cars health. Super clean shop and 100% professional! I never liked taking my cars to shops. However, I will be …

Great place to take your car in for any service! I was in major need of brakes and they fit me right in. Great system with using a loaner car! I would recommend Willoughby Hills Auto Repair any day.

My initial experience was excellent, so I did return again for my auto needs. Also, the place smelled great when I walked in. Super clean and comfortable. Great customer service over the phone and in person. Received a loaner car on my …

Inspection report provides an up to date condition of the vehicle, along with the service performed. Suggestions on needed future work along with quotes for the work are also provide.

Ability to make truck mobile and quickly fixed

I know that my car is always in good hands when I drop it off to Willoughby Hills Repair. I can't imagine taking it any place else.

Great experience. Emily was the best. She really listened to the problem my acadia was having. Didnt try to cut me off or keep me on hold. Very pleasant. Dave was really straightforward no b.s. about the service or what it would cost. Very …

Good customer service...they are a bit pricey though...1300$ to replace a gas tank on a car is ridiculous to me...won't be going back..the customer service is why they got 4stars

Outstanding job done by Willoughby Hills Auto Repair shop. The communication & help provided by the team was smooth & excellent. Everyone was very nice & professional throughout the entire process which was quick for my situation. Also …

Friendly service and very reasonably priced. I went for an oil change and to get a warning light checked out and came out with a full inspection report, pictures included. They completed the work I asked for, identified other areas of …

Excellent customer service. Every employee took the time to say hello and the mechanics were patient in explaining everything that my car needed in order for my wife to be safe while driving to and from work.

If I could give zero stars I would! I called beforehand to inquire on cost of oil change and was told $56.00. I go there and they give me a print out of $121.00 ummm for what?? They ask me if I want the air filters changed so I said yes …

Excellent customer service…. And my truck needed to stay overnight and they gave me a free loaner vehicle which I thought was fantastic☺️And the thank you for your patronage candy bag left in my truck after my service was completed was such…

This was my first time going to Willoughby Hills Auto Care. I was impressed with the courteous and professional way I was treate. Tim explained the problem to me. I will certainly keep going there for all my future car repairs. I also …

Dave and Tim were great! They kept me updated with everything that was being done and what would be needed. The overall service was perfect! I will definitely be coming back for future repairs or checks.

My car was in need of tires and an overall inspection. After reading other reviews on line I chose to take it to Willoughby Hills Auto Repair. I was not disappointed! They are incredibly professional, friendly and helpful and did a great …

Tim tried diligently to search for the part that we need for 2009 Dodge Journey great communication from Tim really appreciate them

Great service. I regularly bring my Subaru here because I trust the guys to do quality work at a fair price.

It was my first time using Willoughby Hills auto and I was blown away by their quality and professionalism. I brought my suv in to put on my winter tires and for what I thought was a bearing noise. They swapped the tires no problem and even…

I’m new to the area. First time using this shop. Very professional, stand up people. Good work. No issues whatsoever. I will use them again.

Job done well and timely

I really appreciated Tim and Dave”s help in getting my Ford Escape fixed fast … I called day before New Years Eve when I discovered a bad oil leak … I need to drive back to FLorida and needed it fixed quickly… These guys looked at …

I was beyond impressed. My vehicle has a ton of miles and had some serious sensor computer issues. As a single parent I need my car. So they provided a loaner car and gave me daily updates. I appreciate the genuine customer service and …

My car died and I had it towed somewhere else. The next morning, that place said it would be at least a week before they could even look at it. I called Willoughby Hills Auto Repair. In a matter of hours they were able to have it towed to …

Always efficient and professional. Great service overall

Prompt service of my car and making appointments. Provides detailed breakdown of things they did to my car. Will use their services again!

Friendly people. Service was great and a good value. They left me some holiday candy in the car after the service.

Willoughby hills auto repair what's a great place to have my car serviced. They were very courteous explain to me the repairs that were necessary and I would highly recommend anyone who needs either minor or major Service Repairs on their …

A google search lead me to this repair shop. The staff was courteous and professional. The office is clean, comfortable and the location is easily accessible from the interstate.

Able to diagnose the check engine problem and fix the same day. Always reliable and great great customer service.

Nothing but professionalism and caring people at this location. No other place to take your car in my mind. They will get it done right and and they give back tremendously to the community.

Everyone is very friendly and welcoming. The repairs were completed within one business day and so far all is well with my car.

Received my towed car and had it repaired within a few hours. Great response from various personnel and would highly recommend this business to all.

UPDATE 2021-10-28:

The transmission did ultimately fail when it began to get stuck in 4th gear. I had WHAR replace it with a used transmission which had a warranty from the supplier. the repair estimate was very competitive with other …

W.H. Auto services my car with excellent repair work that is guaranteed. I can always tell when my car is driving badly and to schedule repairs with W.H. Auto. My car drives better because of their careful and diligent repair work. W.H. …

Excellent service from all at Willoughby Hills Auto Repair. Significantly better than any dealership, which is why I won't take my car anywhere else.

First time using them, great experience.

Very friendly staff. Nice waiting area with coffee available. They were having a drawing for an oil change if you guessed the correct weight of the large pumpkin outside their store. Even the waiting area was decorated. I was left a treat …

I find all the employees at Willoughby Hills Auto a pleasure to work with; I especially like the fact that a loaner can be made available to you while your vehicle is in their shop. That alone makes it so convenient to just drop off your …

Plan on using them again

First time doing business with them. I am beyond happy that I choose this place to work on my car. They cleared warning lights on my Mercedes-Benz that I have taken elsewhere and they either did no fix my problem or ignored the problem and …

Happy with work

I don’t know why I bother going anywhere else. Hands-down this is one of the best tire automobile places I have ever been to!!!

This was my first visit and I was very impressed with the service I received. I did night drop and first thing the next morning I was contacted by Tim and we discussed all of my concerns with my car. A few hours later I get a text with all…

Done right the first time. Great mechanics with with years of experience and knowledge. Service representatives also have years of experience and you can trust their recommendations for service and repairs. Won't go anywhere else.

I have been using Willoughby Auto for about a year now and they have always provided me excellent service. They're family friendly, very accommodating as far as scheduling appointments, giving detailed info verbally and by email ( with …

They examined the problem, text you when they

have a plan to correct it, allow you to decide what you can afford to get fixed at the time. Complete the job by the end of the day.

Once again had fantastic experience! Great service- pricing low- fast service – detailed

I was very happy with the work that was done. It was 5 stars. The people working there are very understanding if there is something special you need done.

Thanks

H. Jack

I needed some information about my car, they were very professional, helpful in explaining everything to me & very patient with me.

Thank God for businesses like this.

Keep up the good work & God Bless all of you.

Loretta P.

Oil changrs

Dave and his team were great! We were on a road trip and unfortunately got a nail in our tire. Although busy, they were so understanding and helpful, and were able to squeeze us in to patch our tire. They were so friendly and efficient! …

I have been going to Willoughby Hills Auto Repair for many years, and have been very happy with their professionalism and excellent service. Highly recommended!

First time customer! Company was amazing! Very professional, very quick, and what surprised me the most was the communication. Got phone calls, texts, and emails. All three keeping me updated on the process. Great job guys! Thank you so …

They repaired our electronic throttle! Tim was so kind and very professional! We will definitely go back and use them again for more repairs! I highly recommend them

Amazing! First time as a customer. Had some front end repairs done to my car earlier in the week and needed a wheel alignment. Called on Wednesday, they got me in there for an appointment Thursday. Took about and hour and the job was done …

My daughter recommended this business. I was very impressed with the whole business. I plan on going to them as my go to

This is a great shop. The owners and workers are superb! They are friendly, honest and will provide a ride when one is needed.

Recently, they especially helped us when we were headed out of town. A light came on my dash board just as we …

Great local place to take your vehicle! I would highly recommend to anyone and will continue to go there! Thanks so much!

I truly enjoyed my experience with this company they were very attentive knowledgeable and gave exceptional care when explaining the issues with my car they are very understanding and I would recommend them to anybody and will go there …

Always great service!

I dropped off my truck and they text me to let me know it was ready in less than two hours. Thank you!

Good service, polite.

I am new to the community and the entire team welcomed me. They provided friendly, honest and professional service. I will definitely go back and also recommend them to anyone needing auto service.

First time here and won't be the last. Friendly and straightforward.

My car was able to be taken in the day of my call of request of service, my car was ready to pickup within 2 hours of drop off. The guy I talked to treated me like a human and I will definitely recommend to friends. Very positive experience

Awesome people, explained everything to me before they got started; on time and quick. I was very pleased and will support Willoughby Hills Auto in the future.

Prompt service, got me in with short notice. sent email report. Very friendly and helpful. Will use them again.

This company is simply the best! They treat you as they would treat their own family. Honest and full of integrity!

A few weeks ago as we were leaving for vacation a light came on on my dash. (Oh no!) We called WHAR and explained the …

This place is awesome!! They were able to get me in for the time and day I requested and my car was in and out same day! Always good work. Customer service is great as well. Everyone there is always very polite and eager to help out. Can’t …

Came here for regular car maintenance. Top service. Top speed. Reasonable price. Instead of going to dealership and getting ripped off by snakes, I will definitely come here for my future car maintenance.

I called Willoughby Hills auto repair to see if I could get my air conditioner fixed in my vehicle , I was 1st greeted very warmly and professionally and service was spectacular from every level. As a business owner myself I would have to …

Amazing team! Always do a fantastic job on my jeep! Can’t imagine going anywhere else!

Awesome customer service and attention to detail. Our family takes all of our cars here and we are always satisfied. Thanks Willoughby Hills Auto Repair!

Great customer service fast service and fair prices