From 693 reviews
carl divita
carl divita

Staff here was great. Super friendly and helpful. The tech took pics of the areas he inspected. Complete with a report. Got in my Jeep and had a goodie bag waiting for me on the dash. Great customer service!!

via Google
Brandon Sims
Brandon Sims

Got my daughter car together

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Loretta Grabfelder
Loretta Grabfelder

Called for an oil change and they got us in within 15 minutes. Always courteous and we have our car’s back in a few hours or less! Highly recommend them for all of your vehicle repairs.

via Google
George Chuparkoff
George Chuparkoff

After taking my 2014 Outback to the Subaru dealer and not getting what I needed, I took my truck to Willoughby Hills Auto. They were able to diagnose my real OBD conditions and provide a solution for my transmission issue. During their …

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Greg Moran
Greg Moran

The work was completed on time and at a good value.

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Jeff Grimes
Jeff Grimes

Great job,go back again!

via Google
Grafton Nunes
Grafton Nunes

Determined the problem was minor and repaired it without charging. They build and honor loyalty.

Response from business owner

Thank you for coming in! We're glad it wasn't anything major for you.

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Magaiva Geam
Magaiva Geam

For now Bitcoin is the perfect and most reliable form in which every individual can invest on, you can invest with a capital of $1,000 and earn more than $14,000 weekly, through the help of Mrs Helen Wayne who put me through on a perfect …

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Gina Wilkolak
Gina Wilkolak

My family mechanic retired late last year. After going to him my entire driving life, I was struggling to find a new mechanic!

The Willoughby Hills Auto folks were very kind and welcoming. (Also they have houseplants so they must be cool…

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Response from business owner

Thank you so much for coming. We look forward to servicing your vehicle in the future.

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Tracey Evans
Tracey Evans

Very attentive and kind people. They price to fix my tire was much less than I expected. From the front to the back everyone was very friendly and helpful. Don't hesitate to use their service. I always use them after trying many other …

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Response from business owner

Thank you for coming in!

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Gennaro Cregan
Gennaro Cregan

Great people. Extremely helpful and well mannered. 10/10.

Response from business owner

Thank you for your review. We look forward to seeing you next time.

via Google
Laura Ganser
Laura Ganser

Excellent service Tim is great Thank you

Response from business owner

Thank you for coming in! We look forward to servicing your vehicle in the future.

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Branka Kickel
Branka Kickel

I called the shop and they took me in right away. They got my car fixed the same day, and at a fair price. I found another place where I can take my vehicle now. Everyone was very pleasant to work with! I am so excited! Thank you!

Response from business owner

It was a pleasure meeting you. Thank you for coming in to see us!

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Jesse Burns
Jesse Burns

Great customer service. Incredibly friendly and very knowledgeable. Everything in the process is explained thoroughly. Very fair pricing and never any surprise issues. The service is expedient as your car issue becomes their priority.

Response from business owner

Thank you for coming in and for your review!

via Google
buster bigcat
buster bigcat

Fast and friendly

Response from business owner

Thank you for the kind review!

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Shanelle Waggoner
Shanelle Waggoner

Willoughby Hills Auto Repair is not my go to mechanic but they took care of me like I was a life long customer. I am from out of town and desperately needed my brakes down. Without hesitation, I was able to drop the van off for repair and…

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Response from business owner

Thank you for allowing us to work on your vehicle. I'm glad we could make your situation as painless as possible!

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Kenneth Reichert
Kenneth Reichert

I always use this business! It's not the convenience, I have closer places to go. It's the work ethic and the no worries...

Response from business owner

Thank you for coming in to us! We look forward to seeing you in the future.

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Barb B
Barb B

This was my first time here for an oil change & tire rotation. The service was done in less than an hour & the woman at the service desk was friendly & professional. She would let me know how long before the service would be done. They …

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Response from business owner

Thank you for coming in! We look forward to seeing you again.

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Tracey Broadus-Adams
Tracey Broadus-Adams

They are very polite. They started on the car the next day had it done the same day.

Response from business owner

Thank you for the kind review!

via Google
christopher dilley
christopher dilley

Best mechanics shop around. Excellent customer service. Quality work and fair prices. From the owner down to the crew in the shop everyone is friendly and knowledgeable about their job. Will send anyone I know to have their work done here.

Response from business owner

Thank you for the great review! We look forward to servicing your vehicle again in the future.

via Google
marketi robinson
marketi robinson

Great customer service

Response from business owner

Thank you for coming in! It was a pleasure meeting you.

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Annette Salvatore
Annette Salvatore

Excellent customer service – and excellent service on my car. I highly recommend to others!

Response from business owner

Thank you for the kind review!

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Melissa Kerner
Melissa Kerner

I am extremely pleased with the Pirelli tires WH Auto Repair recommended and installed on my vehicle. The managing partner answered all my questions and clearly explained the “why”s and details. I am incredibly pleased with the ride and …

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Response from business owner

Thank you for the kind words Ms. Kerner! We look forward to servicing your vehicle in the future!

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Ana Vucic
Ana Vucic

I am very satisfied with my experience here. Got an oil change, tire rotation, and vehicle inspection. Told me the truth about the state of my car. I plan on using them in the future.

Response from business owner

Thank you for the kind review and we look forward to servicing your vehicle in the future!

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Cathy Orange
Cathy Orange

Have used many times and always helpful and accommodating. Unexpected repairs were done and worked with us to resolve issue.

Response from business owner

Thank you for the kind words! We look forward to seeing you next time!

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Patrick Abbott
Patrick Abbott

Great customer service and availability

Response from business owner

Thank you for coming in and we look forward to seeing you again!

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Joshua Crawford
Joshua Crawford

Had my car back in less than a day, they were very thorough in their inspection and only did what needed to be done.

Response from business owner

Thank you for your kind words!

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Shellee Uranker
Shellee Uranker

I had a nail in my tire. They got this fixed quickly without issue. Very nice people and helpful.

Response from business owner

I'm glad that we could get you all fixed up. Thank you for coming in!

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Matthew Moskalski
Matthew Moskalski

Quick service and was informed of everything that was being done and what needed to be replaced. Excellent service.

Response from business owner

Thank you for your generous review! We look forward to servicing you again.

via Google
Salvatrese Ryan
Salvatrese Ryan

Friendly staff and efficient, professional mechanics. Monica was able to accommodate a tight timing schedule.

I highly recommend Willoughby Hills Auto Repair!

Response from business owner

Thanks for your kind words. Glad I was able to help you out! Thanks Monica

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Judy Ryser
Judy Ryser

Satisfied with the work. Reasonable price. Highly recommend

Response from business owner

Thank you for coming in Ms. Ryser!

via Google
Cindi Engbert
Cindi Engbert

Fast, efficient ,friendly service

Response from business owner

Thank you for your kind review!

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G Speelman
G Speelman

Super fast service was done while I waited in a nice little waiting area. Staff was very nice and knowledgeable! Will definitely bring car back. Was not pushy about more work that needed done which is always a plus!

Response from business owner

Thank you for coming in and your generous review Ms. Speelman. We look forward to seeing you again!

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Anita Kluska
Anita Kluska

Give me the best price on tires amazing company

Response from business owner

Thank you Ms. Kluska! We look forward to seeing you again.

via Google
Abdul Aziz
Abdul Aziz

I had a decent experience with their service. Its pretty good and they share the detailed explanation of all the issues.

Response from business owner

Thank you for coming in and your kind review!

via Google
Ken B. (Maine_Cabinlife)
Ken B. (Maine_Cabinlife)

I was returning from a hunting trip in Colorado to Maine when my transfer case gave up the ghost. AAA recommended these guys. Tim and the girls out front where very accommodating. Tim was able to get my truck right in for his tech to …

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Response from business owner

It was great meeting you Ken! Thank you for your kind review!

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Frank
Frank

Awesome place, super kind people and has a nighttime drop off and pickup options which easily accommodated my needs.

Response from business owner

Thank you for your kind words and your review. We look forward to servicing your vehicle in the future!

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Robert Tyler
Robert Tyler

Service is always great. I had an appointment for a Wednesday and broke down on the freeway the Monday before. They got me in same day and had my car fixed by that evening. Emily and Monica are always friendly and helpful. Will …

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Response from business owner

Thank you for your great review. Glad we could get you all wrapped up in a day!

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Jawanda Harris
Jawanda Harris

Great service. Great Staff. Emily was very helpful and friendly. Highly recommend.

Response from business owner

Thank you for coming in and we look forward to servicing you in the future!

via Google
Ray Juaire
Ray Juaire

They squeezed me into there schedule for an oil change "special" they were running. I was really glad to get that done. They were all very nice and professional. My only issue was their mark up on an estimate for a tune up. The spark plugs …

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Response from business owner

Thank you for the great review. We appreciate all feedback, and are thankful for that. We did estimate utilizing a spark plug that we can get you a nationwide 36 month/36,000 mile warranty. Warranty is one of the factors that effects our price. If you want to give me a call, I can get you a more economical estimate for your spark plug replacement. My number is 440-585-1691 Thank you! -Tim

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Joe Hruska
Joe Hruska

Another job well done by Willoughby Hills Auto Repair. I recently had new tires put on and shortly after that I picked up a hunk of metal in one of those wonderful new tires. Thankfully they were able to repair the tire and send me on my …

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Response from business owner

Thank you for the great review, we look forward to servicing your vehicle again!

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mm s
mm s

First of all, so courteous and helpful… not just a job….genuine interest in making sure they took care of my car. Very kind and respectful of my time

Response from business owner

Thank you for coming in, and we look forward to seeing you again!

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Karyn Nowak
Karyn Nowak

EXCELLENT price and The service is excellent!! Emily and Tim treated me like I was a family member. I have referred them twice already and I was just there yesterday!! I couldn't have found a better price on my tire!!! I😊

Response from business owner

Thank you for great review! It was a pleasure to meet you.

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Myah Evans
Myah Evans

Really great bunch of people. Always friendly. When I began with them, I lived 20 min away. They're so great that I've moved about 45 min out and they're still my 1st choice. ❤️❤️

Response from business owner

It was great to see you again! Thank you for coming in.

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BFE Blazing Flame Radio
BFE Blazing Flame Radio

First time taking my vehicle to be serviced here and they did a great job for the work needed and they also gave me a detailed inspection of my vehicle from front to back with pictures that showed problem areas along with pictures of near …

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Response from business owner

Thank you for coming in, and we look forward to seeing you again!

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Giovanni Ricupero
Giovanni Ricupero

Went in for a wheel alignment and elected to wait there. Waiting area was comfortable and service was quick with friendly staff. Highly recommend

Response from business owner

Thank you for coming in to see us!

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Chapin Coerdt
Chapin Coerdt

I brought my Jeep to get my heat fixed. A previous shop diagnosed the regulator door being stuck. Turns out I had a leak in the heater coil and it was at least 50% blocked. They gave me the option to flush the heater coil or replace it. I …

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Response from business owner

Thank you for the great review! We look forward to seeing you again

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Alla Leydiker
Alla Leydiker

Everyone I met so far at the Willoughby Hills auto repair shop is reliable, professional, honest, knowledgeable, always helpful with a great customer service. They truly care about their customers. Highly recommended!

Response from business owner

Thank you for coming in, we look forward to servicing your vehicle in the future!

via Google
Srinivas Anaparthi
Srinivas Anaparthi

Excellent Service & Very Good staff.

Response from business owner

Thank you for coming in, and we look forward to servicing your vehicle in the future!

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susan guthrie
susan guthrie

Thanks for the wonderful service repairing my tire! Staff are very welcoming and helpful and they were able to get me scheduled the next day after I called.

Response from business owner

Thank you for coming in!

via Google
Jodi Mitchell
Jodi Mitchell

Terrific neighborhood shop!! Always attentive, polite, and efficient.

Response from business owner

Thank you for the great review. We look forward to servicing your vehicle in the future!

via Google
ja st
ja st

I couldn’t say enough good things about my experience having my auto work done here. It was such an amazing experience start to finish from the moment I called to make an appointment until when I picked my vehicle up! I would recommend …

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Response from business owner

Thank you for bringing your vehicle to us for service. We look forward to seeing you again!

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Simon Medina 2
Simon Medina 2

Really nice experience, I will be bringing my car again for future needs.

Response from business owner

Thank you for coming in!

via Google
Don Branford
Don Branford

Great service and received a loaner to use while my car was being serviced. I received a call to let me know my car was ready. Highly recommend!!

Response from business owner

Thank you for coming in. We look forward to seeing you again!

via Google
Pamela Petro
Pamela Petro

I was very pleased with the service I received. I got in same day and was given a loaner car at no charge. Great service and professionalism!

Response from business owner

Thank you! Glad we could get you serviced all in the same day.

via Google
Bronica Jordan
Bronica Jordan

I luv that they took pictures of all parts I needs to get fix on my truck and tell you in detail. The prices wasn’t bad to me the electrical inspection and oil change. I’m glad one of my Uber customers told me about this shop. And it’s …

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Response from business owner

Thank you, we look forward to seeing you again!

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Erika Kreva
Erika Kreva

As a new resident of a Willoughby I was not sure where to take my car for an oil change. After receiving a coupon in the mail I decided to give them a try. From the time of the appointment booking to the check out this business excels. …

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Response from business owner

Thank you, we look forward to servicing your vehicle in the future!

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Luis Alberto Torres Arsuaga
Luis Alberto Torres Arsuaga

Everything was good! They were very quickly to recieve, diagnose, propose repair options and finish it fast even when I arrived without an appointment. Emily and the guys were very emphatic with my situation

Response from business owner

Thank you for coming to visit us Luis!

via Google
Bryan Haught
Bryan Haught

Great service and great people!!!

Response from business owner

Thank you Brian. We look forward to servicing your vehicle again!

via Google
Ben Mellema
Ben Mellema

If money is no object, this place is wonderful. You can use a loaner while they work on your vehicle, they are fast and do as good of work as you'd expect from any mechanic. They will just make you pay for warranties and source the parts …

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Meshiauna Sharp
Meshiauna Sharp

I honestly love small machine shops, but this one is really stands out. They are fast and friendly and most importantly they are affordable. Nice seating area they have gained a new customer!

via Google
Fernando Smith
Fernando Smith

Great service and very friendly

Response from business owner

Thank you Mr. Smith. It was a pleasure working with you.

via Google
Joe Gugliotta
Joe Gugliotta

Very close to my home. Had previously gone to the local 10 minute “stay in your car” places- service was attentive, prompt and courteous. Used a coupon to have oil changed and tires rotated- not a bad deal for $72.

My cabin filter was dirty…

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Response from business owner

HI Mr Gugliotta, Thank you for the kind words and sharing your concern about our cabin air filter price. We are happy that you were able to save money by installing the cabin air filter yourself. We know there are options out there that are less expensive we try to stock the cabin filters with the Microban Technology which usually cost more than the popular ones the parts stores sell. Again thank you for leaving us your review and look forward to seeing you again in the future.

via Google
matt milostan
matt milostan

Very professional. Got my car in and out that day for 170$ cheaper than the garage down the road. Called me with an update on how the work was going. This IS my new garage and I know I can trust them

Response from business owner

Thank you Matt! We look forward to seeing you again.

via Google
Bob Henderson
Bob Henderson

One of the most professional car service experiences I have ever had

Response from business owner

Thank you! We look forward to servicing your vehicle again.

via Google
Rakeshkumar Patel
Rakeshkumar Patel

Coustmer friendly

Response from business owner

We look forward to seeing you again. Thank you!

via Google
Jeffery C Andrews
Jeffery C Andrews

Needed to have my battery replaced and they got me in right away. Had oil changed and tires rotated. Dealer couldn’t get me in for over a week. I’ll definitely be taking my cars here from now on.

Response from business owner

Thank you! We look forward to seeing you again.

via Google
Mae Quinn
Mae Quinn

If you need a vehicle repair, take your car to Willoughby Hills Auto Repair! These people are knowledgeable professionals who provide excellent customer service and complete their work at a very fair price. The dealership and 2 other …

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Response from business owner

Thank you for the kind words. Glad that we could help!

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BRUCE FINKE
BRUCE FINKE

GOOD

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Austin L'Ecuyer
Austin L'Ecuyer

I was traveling through the state and got a flat. They saw me immediately to get me on my way. Fantastic service!

Response from business owner

Thank you! Hope that you had a safe rest of your trip.

via Google
Mirtica Cortes
Mirtica Cortes

Excellent service. I am very impressed and happy that I stopped at this shop. Emily Hall was a wonderful woman that took care of my dog and daughter. The mechanic was just as amazing although I never got his name. Good timing, wonderful …

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Brendan Downing
Brendan Downing

Excellent customer service and communication, top notch establishment!

Response from business owner

Thank You So Much Brendan!

via Google
Kristen Perry
Kristen Perry

Willoughby Hills Auto is WONDERFUL. They took the extra time to look over a used car I recently purchased to let me know what other things besides the oil change would be needed then and over time. They are very nice people, and they send …

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Kristen Yehl
Kristen Yehl

Willoughby Hills Auto is WONDERFUL. They took the extra time to look over a used car I recently purchased to let me know what other things besides the oil change would be needed then and over time. They are very nice people, and they send …

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Response from business owner

Thank You for Your Review Kristen and Super Glad You Enjoyed Your Visit with us!

via Google
Christina Keith
Christina Keith

This place is A1! Went in for an Oil Change and got an inspection on my car as well. Jason H did a spectacular job with the inspection by taking pictures of the areas that he found needed fixed and giving them to me in a detailed report. …

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Response from business owner

Thanks So Much Christina! Take Care and See You Next Time!

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Noel Semaj
Noel Semaj

Friendly and competent staff. Very clean facility. Price was not a pocket killer. They probably now have a customer for life for all my car care needs. And I definitely will recommend them to others.

Response from business owner

Thank You So Much Noel, We Look Forward to Having You as One of Our Family Now!

via Google
Katie Medwid
Katie Medwid

I came in early in the morning with a nail in my tire. I needed to be at work by noon and they were able to fit me in and repair my tire within 10 minutes. They were so friendly and accommodating. I will be back and I will recommend this …

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Response from business owner

Thank You So Much Katie! See You Next Time!

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Cliff Habian
Cliff Habian

Dave, Jason and Tim are all excellent representatives of this very high-quality auto repair service shop. It is wonderful to be received with cordiality and concern combined with expertise! My recent experience left me a very happy and …

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Response from business owner

Thank You Cliff, Always a Pleasure

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Mike Nicely
Mike Nicely

Very happy with the service. It was done in a timely fashion and also expert work. The courtesy car was a huge plus for us.

Response from business owner

Great to Hear Your Visit with Us Went Well and You are Happy! We Look Forward to Seeing You Again!

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Joshua Stewart
Joshua Stewart

Very friendly fast service. Needed a tire repair and oil change and they rocked it out quickly and at a very reasonable price. Thank you…

Response from business owner

Thank You Josh, We Look Forward to Seeing You Again!

via Google
Heidi Schinko
Heidi Schinko

Transmission service

Response from business owner

Thank You Heidi!

via Google
Chad Jaffe
Chad Jaffe

The Team at Willoughby Hills Auto Repair did an awesome job giving me the best service at a cheaper price. It took a lot less time, the professionalism is superb and the bathroom is incredible. I think I have found my forever mechanics! …

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Response from business owner

Glad All Went Great Chad, We Love Helping Out, See You Next Time

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Matt Reed
Matt Reed

Excellent place to have work done. Not too high priced and they won’t ever tell you something is wrong unless it really needs repair. Great place

Response from business owner

Thank You So Much Mr.Reed!We Appreciate Your Trust and Business

via Google
Phyllis Smith
Phyllis Smith

I never stress when I bring my vehicle to Willoughby Hills Auto Repair. I know that the work will be done properly and they will always advise me when something else needs to be done, both verbally and in writing. They will never pressure …

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Response from business owner

Happy to Hear You are Comfortable with Us and We Value Your Trust, Thank You for Your Support

via Google
Dennis Casamatta
Dennis Casamatta

Willoughby Hills Auto Fixed my air conditioning and replaced the cabin air filter on my Toyota truck.

Fast, friendly & efficient service. Everything works great.

Thank you.

Best,

Dennis Casamatta

Response from business owner

Thanks Dennis, Stay Cool and We will See You Next Time!

via Google
Deanna Malvicino
Deanna Malvicino

Always extremely prompt service. Very efficient & competitive low prices. Staff is wonderful and very knowledgeable.

Response from business owner

Thank You So Much Deanna!

via Google
Scott Gillam
Scott Gillam

Came service was very good , however I came in for check engine light to pass emissions after I left check engine light came back on and still failed emission test Thank goodness they were able to waiver it , but still have same problem …

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Response from business owner

Thank You Scott and We will Be Reaching Out to Get You Back in to See What May be Going On, Take Care and Talk with You Soon

via Google
velisa truett
velisa truett

One day I responded to a flyer sent to my home and have been a satisfied customer ever since. Everyone I've encountered either on the phone or in person has provided exceptional service. Their conceriage service is great! I feel they'…

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Response from business owner

Thank You So Much Velisa, we are Glad You Found Us!

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Kin dle
Kin dle

Great service. They are knowledgeable and friendly. Price is higher compared to others. But satisfaction is a guarantee.

Response from business owner

Thank You! We Look Forward to Seeing You Again!

via Google
Daryl Lombardi
Daryl Lombardi

It was a pleasure doing business with Willoughby Hills Auto Repair. They were very friendly and very professional. Had a really comfortable family feel to it.Did the work in a timely fashion and they were straightforward and didn’t try to …

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Response from business owner

Thanks So Much Daryl!

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Marcus Dixon
Marcus Dixon

Awesome experience

Response from business owner

Thank You Marcus!

via Google
Stephen Bartos
Stephen Bartos

I was up in this area for work when I had my ball joint break and was unable to make the trip home. I gave them a call explaining the situation and they gave me a quote. I then had it towed there and spoke to the front desk worker Emily. I …

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Response from business owner

Thank You So Much for the Excellent Review Stephen and we Are Thrilled Your Experience with Us Went Great, Take Care & See You Next Time!

via Google
Carl C.
Carl C.

Honest, experienced, priced fairly & a pleasure to deal with; that's what you want in a repair shop & what this shop delivers. Recommended.

Response from business owner

Thanks Carl, We are Happy we Handled all Your Needs, See You Next Time!

via Google
Katherine Pikelis
Katherine Pikelis

This was my first time using Willoughby Hills Auto Repair. They were very thorough and friendly . They worked on my front and back brakes. They don't squeal any more and my husband was satisfied with the work. Will use them again in the …

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Response from business owner

Great to Hear Katherine! We will See You Next Time, Thank You!

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Roger Dengel
Roger Dengel

radiator flush and new hoses

Response from business owner

We are Happy You Didn’t Have to Get Those Brakes This Time Roger! Be Safe and Thank You!

via Google
charles hall
charles hall

I brought a 2013 range rover from perfect auto collection it had a leak coming from under the truck talk to perfect auto collection took it to Willoughby auto they fix the problem l would recommend Willoughby auto for all your services …

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Response from business owner

Thank You So Much! We Appreciate Your Trust and Your Business ! See You Next Time!

via Google
eli schreiner
eli schreiner

Attention to detail. Fast and courteous.

Response from business owner

Thank you Eli! We look forward to servicing your vehicle again.

via Google
Rose Beris
Rose Beris

Had an alignment done today. They were quick to respond to my request for service. I accidentally missed my appointment earlier this week and they rescheduled it with no problem. Fast and efficient service. AND you get candy left in your …

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Response from business owner

Thank you Rose! We look forward to seeing you again.

via Google
Peter Shelling
Peter Shelling

Excellent work and service. My 2012 Outback car runs like new now!

Response from business owner

Thank you for the kind words Peter. We look forward to seeing you next time.

via Google
Marcus Pizarro
Marcus Pizarro

I have been a long term customer of this local service shop and I just want to note my reasons for having WHAR service my vehicle. I can trust the staff to provide quality work time after time, the cost of repair is reasonable, and I can …

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Response from business owner

Thanks So Much for the Testimonial Marcus, So Happy Our Service has Delivered! See You Me t Time!

via Google