From 434 reviews
Eugene Iacona
Eugene Iacona

Everyone there is professional and courteous. Always does a great job the first time. Recommend to anyone and everyone.

Response from business owner

Thank You Gene! Always a Pleasure to Take Care of You.

via Google
Joe S.
Joe S.

A one Auto shop,,,. The people are very professional and right to the point they try to help you as best they can... It's particularly need Ed my car done by a certain point in time and they well fulfilled that for me thank you very much …

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Response from business owner

Thanks So Much Joe, We Look Forward to Seeing You Again and Gaining a 5 Star Review!

via Google
Jaime Malone
Jaime Malone

Was very impressed with the time frame my car was done. Very friendly and helpful staff. Will recommend to anyone who needs service. I loved the candy on my dash when I got it my car too!

Response from business owner

Thank You So Much for the Great Review and We are Glad You We’re Happy with Your Service! Take Care and We Look Forward to Seeing You Again

via Google
Chris Herzberg
Chris Herzberg

Always taken care of. Fantastic! Thank you to Jason and the team. Ebon is top notch.

Response from business owner

Thank You Chris, We Appreciate Your Business and Trust with Your Vehicles, See You Next Time!

via Google
Gregory Sommers
Gregory Sommers

Unbelievable service and professionalism, above and beyond.

Response from business owner

Thank You So Much for the Excellent Review! We Look Forward to Seeing You Again

via Google
Richard C Welsh
Richard C Welsh

EBON and Tim took care of me. It was great to have a ride back home after I dropped off my car for service. They completed the work on time the price was reasonable and they gave me a detailed report of any future repairs I should keep an …

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Response from business owner

Thank You for the Review Mr. Welsh, Please Let Me Know What We Can Do to Gain a 5 Star Review From You Next Time, Take Care and We Look Forward to Seeing You Again!

via Google
Kathi Butler
Kathi Butler

I had my front & back brakes replaced quickly and at a fair price! The staff are wonderful and treated me like I've known them forever!! Will absolutely recommend and will return for any future repairs on our vehicles!!

Response from business owner

Thank You So Much! You are Part of the Family and We Look Forward to Servicing You Next Time!

via Google
Bradley Buchert
Bradley Buchert

We are leaving for vacation and wanted to give the ole family roadster a once over. They offered me a loaner vehicle which was SUPER convenient. They were prompt and called with what they felt could be done but wasn't necessary. We …

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Response from business owner

Thank You! We Put A lot in Our Service and are Thrilled You Loved it, we Look Forward to Taking Care of You Next Visit!

via Google
Harry Hayes
Harry Hayes

Done right the first time. Great mechanics with with years of experience and knowledge. Service representatives also have years of experience and you can trust their recommendations for service and repairs. Won't go anywhere else.

Response from business owner

Thank You for the Review Harry! We Can’t Wait to See You!

via Google
Stephanie Taylor
Stephanie Taylor

*BEST BUSINESS!!*

We are familiar with the Willoughby Hills area due to having family local. We live all the way in Virginia but had taken a family vacation several states away to the Nebraska/ Iowa area. While on our drive back our …

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Response from business owner

Thank You So Much for Your Kind Words and We Appreciate the Business and Your Families Trust! We Wish You a Safe Trip Home!

via Google
Jcliff 90
Jcliff 90

Great repair shop. Great work. Friendly staff. AAA backed. Provide a full comprehensive work up of entire vehicle with pictures and videos so you know the condition of vehicle and future repairs needed. No pressure and are willing to work …

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Response from business owner

Thank You So Much for Your Review and Your Trust! We Look Forward to Seeing You Next Time.

via Google
julie compton
julie compton

Great business.....very helpful and knowledgeable and considerate of the customers needs.

Response from business owner

Thank You for Your Kind Words & Business & We Look Forward to Seeing You Next Time!

via Google
Matt Ruts
Matt Ruts

Extremely professional, quality work. Locally owned. Dealer pricing

Response from business owner

Thank You So Much!

via Google
Scott Varro
Scott Varro

Great customer service and very fair prices!

via Facebook
Marco November
Marco November

Everyone was very professional, courteous. The price quoted was the actual price. The building was very clean and neat. I will be coming back.

Response from business owner

Thank You for the Kind Words, We Look Forward to Seeing You Again!

via Google
Elizabeth Sidders
Elizabeth Sidders

You guys are awesome!! My brother, Timothy Sidders recommended you. This is my second visit and everyone was curious and professional!

Response from business owner

Thank you so much for the kind words! Tim’s a good man and we love having you guys!

via Google
KIM McCULLEN James
KIM McCULLEN James

SHORT AND SWEET

Response from business owner

We aim to please!

via Google
Jane
Jane

Unbelievable people! I don't have have the words quite honestly.

They are fast and go out out if their way to provide and serve you. They helped me so much its unimaginable. I needed a hood open, and they FastTracked time.

I have never …

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Response from business owner

Wow! Thank you so much for the outstanding review, Jane! I'm happy we could help. Have a great weekend and we will see you in the shop next time

via Google
Brian Tornow
Brian Tornow

Everyone at Willoughby Hills Auto Repair is friendly and professional. I have not worked with a better shop in the 30+ years I have owned vehicles. They are up to date on all of the latest technology as well as providing the best service…

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Response from business owner

Thank you for the outstanding review! Have a nice day

via Google
Ericka Barhams
Ericka Barhams

People are nice , service is good and the prices are affordable. I always know it will be done right. Its hard to find a repair shop you can trust. I definitely know I can trust Willoughby Hills Auto Repair. My first choice every time …

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via Facebook
Paula Pinkerman
Paula Pinkerman

I have been taking my car here for almost 2 years and have been very satisfied each time they do work on my car. They have good customer service, repairs or routine maintenance is done in a timely manner without sacrificing quality of the …

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Response from business owner

Thank you, Paula! Have a nice day

via Google
mary mehring
mary mehring

very professional service. They keep you informed on whats happening and follow up to make sure you are satisfied. Would not hesitate to recommend.

Response from business owner

Thanks for the review, Mary! Have a nice afternoon and see you next visit.

via Google
Gayle Gayle
Gayle Gayle

This was my first time going to Willoughby hills Auto. I went for an oil change. I didn't know exactly what their timing was for my appointment but they were very accommodating as to when I would need my car. They asked what time I would …

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Response from business owner

Thanks so much! I’m happy we could help. Have a great night.

via Google
Gayle Hillier
Gayle Hillier

FAST SERVICE, REASONABLE PRICING, WILL WORK WITH YOUR SCHEDULE.

via Facebook
Christy Miller
Christy Miller

I was able to get my car in quickly and the staff was very informative and polite.

Response from business owner

Thanks for the review, Christy! Have a nice day.

via Google
Karen Dudgeon
Karen Dudgeon

Have been taking my cars here for almost 2 years. Appreciate their honesty. Took my car in for them to look at when we noticed a burning smell. They did a complete inspection and didn’t find anything wrong. I appreciate that they didn’t …

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Response from business owner

Thanks so much for the review! Have a nice day

via Google
Tom Dyer
Tom Dyer

Great service and friendly atmosphere. My wife and I have been taking our cars here since we moved to the area 4 years ago and we couldn't be more satisfied. I highly recommend Willoughby Hills Auto Repair!

Response from business owner

Thank you for the outstanding review! Have a nice day

via Google
Dan R
Dan R

Took care of me incredibly, flat tire repair this time. But they’ve now worked on multiple cars for us, good people!

Response from business owner

I'm happy we could help! Thanks so much and have a nice day

via Google
Bill Powers
Bill Powers

This is far and away the best auto service that I have ever done business with. I've been a customer for about seven years and the quality of service and the work done has always been exceptional.

Response from business owner

Thank you, Bill! We appreciate you. Have a nice day!

via Google
Tina ORyan
Tina ORyan

We are new to the area and found this shop by an internet search. The staff is very friendly and helpful. They repaired our brakes for a fair price and provided us with a list of maintenance items we should consider over the ensuing months…

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via Google
Charles DEVEREAUX
Charles DEVEREAUX

I have been using Willoughby Auto for about a year now and they have always provided me excellent service. They're family friendly, very accommodating as far as scheduling appointments, giving detailed info verbally and by email ( with …

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via Google
quiarra brooks
quiarra brooks

Very friendly staff. Clean location. Kept me in the know on progress. Didn't wait long. Will definitely visit them again!!

via Google
William Hall
William Hall

Great people

Response from business owner

Thanks so much, Bill! I'm happy we could help. Have a nice day

via Google
Danielle Bailey
Danielle Bailey

Dave was such a big help! They called for car updates and finds. I also received the cutest little thank you candy bag!!!

Response from business owner

We're glad you enjoyed your candy bag! Thanks and have a nice day

via Google
Phyllis Smith
Phyllis Smith

Willoughby Hills Auto Repair is definitely my "go to" when I need something done to my car. The staff is professional, accommodating & friendly. Whatever my car requires, it's done in a timely manner. Also when I pick my car up there's …

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via Facebook
Richard Williams
Richard Williams

Great service and great work! Took care of my car in a timely and professional fashion. Will definitely come to them for any further work.

via Google
John Becker
John Becker

Very good service. Great feedback from technician and service manager.

via Google
Lisa McLaughlin
Lisa McLaughlin

Quick responses to questions and fast, fair, quality repairs. Provided multiple options to take care of my car needs and did not push for extra or unnecessary service. Kept me in the loop with open communication. Hailey at the front desk…

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via Google
Dnazz (Dnazz)
Dnazz (Dnazz)

Staff can handle any job with the greatest efficiency and care around.

via Google
Sandra Wyms
Sandra Wyms

Transmission flushed, ball joints repair and new tires I would definitely recommend anyone that is looking for a repair of any kind to go there. Very polite kind and professional

via Google
Dan Wetklow
Dan Wetklow

Fair price. They got me in for an alignment really quick. Great job . Will come back.

via Google
Jim Wisinski
Jim Wisinski

I was up in the area on business, walked out of the Hotel expecting my truck to be warm and toasty, and it had never even started. Got on the internet and found WHAR, called them and they sent a wrecker. They had to replace the circuit for…

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via Google
Sarah Stroop
Sarah Stroop

Staff was friendly, the repair to my car was done well and in an appropriate time. Followed up a few days later to make sure everything was good.

via Google
Luke Henderson
Luke Henderson

They are very thorough and wonderful to do business with. They even delivered my wife’s car back to us when they were done. They make you feel like family

via Google
ron arnold
ron arnold

This is the only place I will ever take my car for any type of service. They do quality work and I trust them.

via Google
Teresa Barber
Teresa Barber

Customer service oriented and clean. They did a great job on my car and they were super nice to work with. They are my new “ go to” for anything car related. Highly recommend.

via Google
Marcus Pizarro
Marcus Pizarro

Fortunately I have had no issues to date, and I have been totally pleased with atmoshere, courtesy, and workmanship. Today I am in for a transmission fluid transfer at 80k plus miles. I am sure it will be fine. I support this local business…

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via Facebook
Alicia Barr
Alicia Barr

Great service, accommodating!

via Google
Mary Mehring
Mary Mehring

Had a code on my 2011 honda indicating cat issues. Given the mileage 70000; I had my doubts and wanted a complete diagnostic run to verify. Ebons crew did that and felt confident after running tests it was sensor issue vrs cat. So far two …

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via Google
T Bone
T Bone

Friendly,highly motivated staff.

via Google
Adam Turnick
Adam Turnick

These guys are awesome! First off, polite, and that’s hard enough to find these days. Second, their system of reporting and detailing their diagnosis is top notch. And they are clearly comprehensive about what they are doing. If someone …

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via Google
Douglas DAVIDSON
Douglas DAVIDSON

Clear estimates with useful information, helpful employees, timely performance. Convenient location to/from way to work. Thanks. Doug.

via Google
Terri Rini Barber
Terri Rini Barber

The shop was VERY clean. Staff was super professional, friendly and accommodating. My recent visit was my first. I was impressed with the detailed, informative report ( with photos) that was emailed to me prior to retrieving my car. They …

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Response from business owner

I’m happy we could help, Terri! Thanks so much for stopping in and have a great New Years.

via Facebook
Johnna Drazetic
Johnna Drazetic

Thanks everyone for taking care of my car. Done right and on time staff is wonderful especially Hailey and Michael!

Response from business owner

I’m glad we could help! Happy holidays

via Facebook
Yasuko Landis
Yasuko Landis

Very professional staff, great service.

I am satisfied with the way I was treated and got the job done efficiently.

via Google
Brandon Roeske
Brandon Roeske

Excellent service and communication. I am very pleased and would highly recommend. Quick to get in for appointments and fast with repairs. The employees are very friendly and great at answering questions. They provide wonderful …

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via Google
Joshua Crawford
Joshua Crawford

Fast, friendly service and reasonable prices.

via Facebook
David Alpert
David Alpert

My wife and I have been using Willoughby Hills Auto Repair since moving to Ohio in 2017. We have always been impressed with their service, courtesy, honest and helpful advice, quality of work and professionalism.

Our son, who lives in …

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via Google
Forrest Rupp
Forrest Rupp

Very friendly and professional staff. I showed up at five after seven this morning and need a plug put into a tire. Was then advised that the tech's don't show up for work until 8am. After telling the gentlemen that I would wait . Another …

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via Google
Jessie Keener
Jessie Keener

I have taken my vehicles here for a number of things. Recently, my transmission went out the day after my son was born. They got it in the next day, gave me a diagnosis that same day, and did extensive research to see if what they could …

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via Google
Cassandra M. Austin
Cassandra M. Austin

After initially taking my vehicle to the dealership and them stating that I wouldn't find a reputable mechanic to perform the work needed, it was suggested that I go to Willoughby Hills Auto...glad I did. Ebon was amazing during the entire …

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via Google
Matthew Gray
Matthew Gray

Ebon and his team were very professional and not only provided me with updates but also pictures of work needed. I highly recommend this shop and will be taking our vehicles back here for future work.

via Google
gary cranke
gary cranke

The guys here diagnosed and repaired the Honda with a funny RPM variation. They updated the PCM and transmission modules per service bulletin 19-072; flushed transmission fluid ; the car runs smoothly now with no issues!

will continue to …

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via Google
Lee-Keyda Gill
Lee-Keyda Gill

This car repair shop is perfect!!

I recommend any and everyone to this wonderful and very welcoming place. The staff was nice and very attentive to my needs. I received emails and calls also about my car and the estimate and what would be …

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via Google
Kevin Halberg
Kevin Halberg

Everyone from my first call, to the receptionist, to a checkup call was very professional, knowledgeable and very helpful. The job was done well, on time and was a good value. I will be going back for future repair services.

via Google
Ryan Havranek
Ryan Havranek

Jason was the tech. Smart, Reliable and fast. Great company great service. Thank you Evan.

via Google
David Lastoria
David Lastoria

At first i was very apprehensive over paying the required "Diagnostic fee". But I did, because this was a problem that I could not solve myself, and was like, "just fix the darn thing." Well, after awile, I was approached in the waiting …

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via Google
Ken Carlile
Ken Carlile

Willoughby Hills Auto came highly recommended by a friend and their service was outstanding! I’d definitely recommend them to anyone needing auto repair.

via Google
Marnie DeGuire
Marnie DeGuire

I highly recommend Willoughby Hills Auto repair. The staff was friendly and professional. The service was outstanding! I will continue to use them for my auto repairs!

via Google
Dave Michel
Dave Michel

Fixed our car, knowledgeable and professional.

via Google
Mark Bourdeau
Mark Bourdeau

Wonderful in all ways. I was visiting my mom for a few days, when all of a sudden I heard a horrible noise underneath the car. I called, and they sent a tow truck right away. Everyone was great. I received an email and a call before …

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via Google
Sophia Spaid
Sophia Spaid

Amazing thorough service!! Highly recommend!

I just moved to Ohio recently and I found Willoughby Hills Auto Repair through a AAA website search. I had no idea what to expect going in and I know next to nothing about cars. I went in saying…

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Response from business owner

Thank you, Sophia! I’m happy we could help. Take care. 😁

via Facebook
Renee McNamee
Renee McNamee

I was passing through from Indiana to Rochester NY and my tire blew out and even though I messed up the key drop process they were very nice, and understanding. They had me on the road by mid day the next day with new tires, They also …

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via Google
William Powers
William Powers

Excellent service from all at Willoughby Hills Auto Repair. Significantly better than any dealership, which is why I won't take my car anywhere else.

via Google
Robert Eley
Robert Eley

I had been to RadAir prior and they quoted me $600 to change out 8 alignment bolts and do an alignment on my miata. So I picked the car up from them, spent three hours in my garage and then dropped the car off here. Solid alignment, decent …

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via Google
David Aames
David Aames

The folks at Willoughby Auto Care are nothing short of friendly, nice & never pushy. They never try to sell you something you don't need right now. My car is never dirty from oily hand smudges or stains on the carpet when work is performed…

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via Google
Jean Mackris-Shott
Jean Mackris-Shott

I had a last minute repair on a tire and they fixed it the same day. Their business is professional and spot on!

via Facebook
Ted Cast TV
Ted Cast TV

Hands down the most polite and professional mechanics and customer service in the area! Highly recommended for all of your automotive needs !!! They’ve gone above and beyond which most places don’t. Thank you again Willoughby Hills Auto…

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via Google
Cassidy Demons
Cassidy Demons

I was driving from Buffalo, NY when my car broke down on the side of 90E right as it splits into the express lanes. I had the car towed and dropped off after hours. Woke up the next day, called and explained how I was in a hotel, not from …

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via Google
Tyler Klep
Tyler Klep

I needed new tires and an alignment on my car. I was able to get in and have my car serviced very quickly with no issues. Very friendly staff and great quality of service. Would highly recommend for all your vehicle needs!

via Google
Belinda F
Belinda F

Very good work. Very friendly.

via Google
Rick Foster
Rick Foster

Excellent and fast service. Very fast service, polite and proffessional help. Will be back again.

via Google
Jim M
Jim M

Ebon and Willoughby Hills Auto always do a great job on my car! They're very attentive and keep me informed during the repair process.

I highly recommend them!

via Google
Gary Green
Gary Green

They were able to diagnose and fix a problem that my "other" mechanic couldn't.

via Google
Cindy A
Cindy A

I recently had an issue with my tire. I googled tire shops near me and Willoughby Hills Auto Repair came up. I contacted them and first spoke with Harry. He was unable to get me in immediately but offered to set up a time within the next …

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via Google
Cheyenne Angel
Cheyenne Angel

Amazing service!

They did what they could for my car and gave me a discount since they couldn't complete the repair and left a cute little gift bag in my car to thank me for being a customer. 9/10 would recommend! Would have gotten a full …

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via Facebook
Joe C
Joe C

Willougby Hills Auto Repair goes above and beyond to make customers happy. Owner texted me to see how my oil change went and I replied back that the service was great but I forgot to get wipers. He was able to get me in that day to get new…

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via Google
Tony Stastny
Tony Stastny

Awesome shop! Great techs! I trust these guys and would refer them to anyone.

via Facebook
michael hurst
michael hurst

I was beyond impressed. My vehicle has a ton of miles and had some serious sensor computer issues. As a single parent I need my car. So they provided a loaner car and gave me daily updates. I appreciate the genuine customer service and …

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via Google
James Elam
James Elam

Service is always great friendly staff would recommend this place to everyone

via Google
Jen Amato
Jen Amato

AMAZING customer service and knowledgeable staff! My family plans on being customers for a long time!

via Facebook
Alex Picciano
Alex Picciano

Outstanding service and customer care! My family and I have been taking our vehicles to Willoughby Hills Auto Repair for years and trust no one else to provide the best quality service. I highly recommend WHAR to anyone looking for a …

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via Google
T'Relle S
T'Relle S

Today was my first visit to the shop and I'm planning on bringing my car here for now on! I caught a flat at 645 this morning and I was able to call at 7 and Harry helped making the process of getting my car in easy. Ebon was the mechanic …

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via Google
Kimberly Gross
Kimberly Gross

I recently went to Willoughby Hills Auto Repair for a few lights that came on in my car. It's a new-for-me car, this is the first maintenance I've needed, and I also moved within the last year, so I didn't have my go-to auto body shop …

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via Google
Kellee Flatt
Kellee Flatt

This is a great shop. The owners and workers are superb! They are friendly, honest and will provide a ride when one is needed.

via Google
Jenny Croney
Jenny Croney

They fixed my car quickly and got me back on the road. They are also very friendly and looked to see what discounts I had available to me. I had my car towed there on a Saturday night and used the key drop. I would definitely use them again…

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via Google
DONALD CULP
DONALD CULP

I just lately retired from the car business after 50 years. Everybody that knows me, family and friends have always asked me questions about their car and what they should do? Just when I thought I've seen everything there was to see in the…

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via Google
Maryanne Hansbrough
Maryanne Hansbrough

I recently started using Willoughby Hills Auto Repair due to a move. I have gone there twice now, once for an oil change and the last time for a flat tire. I was on my way to an event and found I had a flat tire. They were so very …

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via Google
Ashley Odonnell
Ashley Odonnell

we we’re just passing through town, needed immediate repairs and they got us in right away. They were extremely nice, helpful and fast! Definitely a great place to stop for repairs. And they even leave you a friendly bag of goodies in your …

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via Google
Megan Brown
Megan Brown

From the very first phone call, I knew I chose the right place. I wasn't treated like the next car that needed to be fixed in a hurry. I was treated like a person. My concerns were listened to and documented. My car was thoroughly looked at…

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via Google

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